Billing Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $25 / hour

⏳ Contract/Temporary

🟢 Junior

📊 Billing Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Collective

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💳 Fintech

☁️ SaaS

Fintech • SaaS

Collective is an all-in-one financial platform for self-employed entrepreneurs and freelancers. It provides software tools and partnered services for tax optimization, bookkeeping, payroll, and business formation, helping members save on business taxes and manage their finances efficiently. Collective offers self-help tools rather than legal or financial advice and integrates third-party tax preparation and related services.

📋 Description

• Process refunds and credits in Stripe • QA vendor invoices against internal records and own the process from issue flag through vendor contact and resolution • Process offboarding requests, including final billing and subscription cancellations, and confirm nothing remains open in Stripe • Manage member disputes and chargebacks end to end by gathering evidence, submitting responses in Stripe, tracking outcomes, and communicating status to internal partners • Document recurring billing issues, edge cases, and trends and recommend changes to guidelines and guardrails • Keep billing SOPs and documentation current as policies and processes change • Partner with Finance, Operations, Sales, and Member Success to resolve billing issues and improve tooling • Flag billing errors, unusual patterns, and potential revenue or member impact early • Assist with ad hoc requests such as failed payment and past-due account reporting • Own the billing side of the member lifecycle from invoice questions and research through final offboarding billing work and disputes

🎯 Requirements

• 1+ years of billing, payments, accounts receivable, or customer billing support experience • Experience in Stripe, including subscriptions, refunds, credit notes, and disputes • Experience with chargeback evidence/vendor dispute reason codes is a strong plus • Sound judgment on when to follow a policy and when to escalate • Understanding of complex subscription lifecycle operations, including prorated upgrades/downgrades and recurring/subscription billing schedules • Clear written communication and ability to explain billing events and decisions in plain language • Comfort working in a cross-platform, ticket-based environment such as Zendesk, Jira, and Salesforce • Ability to manage a high volume of requests and meet deadlines in a fast-paced environment • Process-minded approach to identifying recurring issues and suggesting fixes • Team-oriented mindset with professionalism, integrity, and accountability • Legally authorized to work in the United States • Must not require sponsorship for a US employment visa

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