Director, Knowledge Management

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $80k - $130k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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The College Board

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

📚 Education

🤝 Non-profit

Education • Non-profit

The College Board is a mission-driven, not-for-profit organization dedicated to promoting excellence and equity in education. It connects students to college success and opportunity by supporting them in building essential skills for higher education and removing barriers to access. The College Board operates with a focus on respect, diversity, inclusion, and collaboration, with a diverse and dedicated team of professionals. Based in several locations across the United States, they strive to modernize operations and increase their digital footprint, supporting students and families nationwide.

📋 Description

• Define and steward the enterprise vision for College Board’s staff intranet, myBoard, as the authoritative source of enterprise guidance • Own information architecture, including navigation, metadata, templates, page types, and structural standards • Establish expectations for content belonging on the intranet versus other channels • Continuously evolve intranet structures based on staff information-seeking behavior • Serve as editorial owner for staff intranet content • Establish and enforce editorial and content standards for enterprise-wide content • Edit, synthesize, restructure, or retire high-impact enterprise content • Ensure staff-facing content is clear, actionable, and answers core execution questions • Partner with communications, Enterprise Rhythm, and stakeholders on the enterprise content calendar • Establish governance for content ownership, review cycles, and quality standards • Clarify canonical information, ownership, and maintenance responsibilities • Partner with enterprise content owners to improve guidance quality and sustainability • Navigate competing priorities and incomplete information using judgment • Design information flows across the intranet, collaboration tools, announcements, and shared workspaces • Define when to centralize, curate, summarize, cross-link, or automate content • Use metadata, tagging, and audience targeting to improve discovery and reduce maintenance • Partner with Technology on platform configuration, integrations, and performance • Use automation to support content currency, governance, and discovery • Analyze feedback, search behavior, and usage signals to identify gaps • Iterate structures and standards as organizational needs, tools, and priorities evolve • Report to the Senior Director, Digital Workplace within the Office of the CEO

🎯 Requirements

• 5+ years of experience in intranet leadership, information architecture, content strategy, digital workplace, knowledge systems, or enterprise platforms in complex organizations • Demonstrated ability to design and steward enterprise knowledge hubs that staff use and trust • Strong editorial judgment and writing skills • Experience clarifying, synthesizing, and polishing complex guidance for staff audiences • Experience establishing and enforcing editorial and content standards • Comfort operating in messy, evolving information environments • Fluency designing information flows across multiple channels • Experience using systems, metadata, audience targeting, and automation to improve information discovery and content currency • Track record partnering with senior leaders and content owners and influencing without formal authority • Strong collaboration skills with Technology partners • Systems mindset and attention to detail • Ability to move between strategic intent and hands-on execution • Commitment to College Board’s mission • Ability to travel 2–4 times a year for College Board business • Passion for expanding educational and career opportunities and mission-driven work • Authorization to work in the United States for any employer • Curiosity and enthusiasm for emerging technologies, including AI-driven solutions • Willingness to learn and apply new digital tools independently and proactively • Clear and concise written and verbal communication skills • Learner’s mindset and commitment to growth • Ability to welcome diverse perspectives and give and receive timely, respectful feedback • Ability to solve complex problems, make data-informed decisions, and prioritize effectively • Collaborative and empathetic approach

🏖️ Benefits

• Health, dental, and vision insurance • Generous paid time off • Paid parental leave • Fertility benefits • Pet insurance • Tuition assistance • Retirement benefits • Annual bonuses for exceptional performance • Salary growth through market increases • Merit raises and promotions based on increased scope of responsibility • Transparent conversations about benefits and compensation with recruiters • Fully remote work option • Hybrid option for candidates living near College Board offices (Tuesday and Wednesday in office) • Opportunities to learn, innovate, and thrive