VIP Services Manager

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🔥 4 hours ago

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Columbia Shipmanagement

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🚗 Transport

☁️ SaaS

Transport • Maritime • SaaS

Columbia Shipmanagement is an international organization with 40 years of experience providing world-class ship management and maritime services. With a global presence and more than 25 offices, training centers, and crewing agencies worldwide, Columbia specializes in a comprehensive range of services including technical management, crew management and training, commercial services, new building supervision, digitalization, and insurance and claims management for various types of vessels. Their expertise extends to optimizing vessel performance and enhancing operational efficiency, making them a trusted partner in the maritime industry.

📋 Description

• Provide exceptional personalized service to VIP guests, ensuring their unique needs and preferences are met throughout their cruise experience. • Oversee a team dedicated to delivering a high level of service, coordinating VIP activities and ensuring a seamless and memorable journey for these esteemed guests. • Act as the primary point of contact for VIP guests, ensuring their needs and expectations are anticipated and exceeded. • Coordinate personalized services, including dining reservations, special events, shore excursions, and onboard activities and services. • Manage and provide guidance to a team of VIP service personnel, including concierge and butler staff, and other dedicated team members. • Oversee their daily tasks, performance, and training, in order to maintain a high level of service excellence. • Manage the operation of VIP lounge areas and ensure the quality of service and the atmosphere are at the level expected. • Build and maintain positive relationships with VIP guests, ensuring their satisfaction throughout their cruise. • Handle any guest complaints or issues promptly and effectively, ensuring that appropriate solutions are provided to maintain guest satisfaction.

🎯 Requirements

• A minimum of 5-years’ experience as VIP Services Manager or similar role, preferably in a luxury ship and/ or luxury hotel setting; • Proficiency in Arabic and English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus; • Vast knowledge of Arabic culture, customs, and etiquette; • Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus; • Proven leadership and managerial skills, with the ability to motivate, develop and ensure service excellence within a team; • Strong organizational and multitasking capabilities with exceptional attention to detail and the ability to anticipate guest needs and preferences; • Excellent interpersonal and communication skills to build rapport with VIP guests and coordinate with various ship departments; • Problem-solving and conflict resolution skills, with the ability to handle guest complaints and concerns with professionalism and empathy; • Passionate for delivering exceptional service and creating memorable experiences for VIP guests; • Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays; • Familiarity with shipboard property management systems, reservation systems, and Microsoft Office applications is recommended; • Understanding of shipboard safety and security protocols and the ability to ensure compliance.

🏖️ Benefits

• Valid Passport • Valid Seamans Book • STCW Certification