Health & Compliance Supervisor

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚔 Compliance

👻 Ghost score 15%

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Comfrt

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

👥 B2C

eCommerce • B2C

Comfrt is presented as a consumer-facing online storefront (Shopify-based) — the available content is primarily website front-end code and cookie/consent UI for a shopping site. The text shows cookie consent, header, menu, cart drawer, and other storefront UI elements, indicating Comfrt operates an e-commerce website targeting consumers. The provided information does not specify product categories, funding, headcount, or specific services sold.

📋 Description

• Investigate and resolve all TikTok Shop UK operational issues • Coordinate with TikTok, logistics providers, and internal teams • Monitor violation alerts, flagged orders, compliance warnings, and SPS components • Identify operational breakdowns and implement root-cause and preventative solutions • Manage order-related escalations and ensure accurate case routing • Report weekly SPS insights to the CX Director of Operations • Prepare evidence packets for disputes and appeals • Document, track, and resolve escalations within SLA • Communicate with Tech/Ops, Product, Logistics, and CX Social teams • Surface defect patterns, inventory issues, and fulfillment errors • Support CX and TikTok Shop teams with operational questions • Translate operational issues into updated SOPs • Participate in standups and provide operational guidance • Assist with QA, training, and performance alignment • Provide customer insights to marketing, product, and creative teams

🎯 Requirements

• Proven experience handling complex ecommerce order issues • Strong knowledge of logistics, fulfillment, supply chain, and marketplace operations • High proficiency in TikTok Seller Center • Excellent analytical and investigative problem-solving skills • Ability to interpret platform violations and compliance rules • Strong communication and documentation abilities • Experience supporting or mentoring CX team members • High accuracy and detail orientation • Calm under pressure; strong judgment in sensitive situations

🏖️ Benefits

• Generous paid time off • Company-covered health insurance • 5% 401k match • Discounts on all Comfrt products • Fully remote work environment • Supportive, creative environment where ideas and growth are valued

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