Operations and Logistics Data Analyst

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Comfrt

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

👗 Fashion

eCommerce • Fashion

Comfrt is a direct-to-consumer apparel brand and Shopify-based e-commerce retailer focused on comfort-first clothing. The company sells hoodies (including slightly weighted hoodies marketed for anxiety relief), loungewear, blankets, travel gear, kids and pet items, and accessories, and operates an ambassador program and mobile app. Its messaging emphasizes cozy, functional, lifestyle apparel and DTC online sales.

📋 Description

• Build, automate and maintain dashboards across CX performance, domestic and international operations, logistics, and fulfillment cost performance. • Analyze fulfillment performance data across 3PLs (Flexport, Passport Global) and carriers to identify cost, efficiency, and quality trends for Supply Chain analytics. • Own the quality, accuracy, and consistency of all operational data across reporting systems. • Build and maintain dashboards for Customer Experience business function covering ticket volume, SLA performance, contact drivers, agent productivity etc.

🎯 Requirements

• 3-5+ years of experience in data analytics, business intelligence, or operations reporting, preferably in ecommerce, retail, or logistics • Strong understanding of ecommerce fulfillment operations including inbound, outbound, returns, and carrier performance. • Familiarity with CX platforms such as Gorgias or Zendesk is a plus • Exceptional ability to tell an easily digestible story from complex analysis and datasets. • Curious and proactive with an analytical mindset. • Self-starter who can manage multiple priorities and deadlines without heavy oversight.

🏖️ Benefits

• generous paid time off • company-covered health insurance • 5% 401k match • discounts on all Comfrt products