Senior Manager, Wholesale Fulfillment – Wholesale DC

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 24%

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Comfrt

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

✈️ Travel

Food & Beverage • Healthcare • Travel

Comfrt is a direct-to-consumer apparel brand and Shopify-based e-commerce retailer focused on comfort-first clothing. The company sells hoodies (including slightly weighted hoodies marketed for anxiety relief), loungewear, blankets, travel gear, kids and pet items, and accessories, and operates an ambassador program and mobile app. Its messaging emphasizes cozy, functional, lifestyle apparel and DTC online sales.

📋 Description

• Lead the strategic and day-to-day operations of Comfrt's Wholesale Distribution Center • Hold the 3PL accountable for inbound, outbound, UPH, accuracy, and cost standards • Lead daily huddles, weekly business reviews, monthly business reviews, and quarterly business reviews with the 3PL • Partner on labor planning, volume forecasting, capacity modeling, and peak readiness • Own SOPs, process documentation, continuous improvement initiatives, and the automation roadmap • Manage strategic 3PL relationships, business reviews, forecast discussions, and contract performance reviews • Coordinate vendor shipments, wholesale order fulfillment, shipment scheduling, routing, freight execution, and SLA compliance • Partner with Supply Planning and Wholesale Sales on demand forecasting, allocation strategy, and inventory positioning • Manage multi-node inventory transfers, recalls, and returns processing • Oversee master SKU management, product lifecycle flows, seasonal inventory balancing, and end-of-life clearance • Own inventory accuracy, cycle counts, physical inventories, variance investigation, and root-cause resolution • Establish shrink, damage, adjustment targets, audit trails, cost recovery, and partner accountability • Partner with Technology on WMS/OMS inventory integrity, system transactions, data quality, and accuracy reporting • Serve as HQ operational lead for wholesale partners and resolve order, shipment, fulfillment, and SLA issues • Collaborate with Vendor Management, Finance, Tech, Wholesale Sales, Supply Planning, Customer Success, and reporting teams • Analyze throughput, accuracy, fulfillment timeliness, freight costs, and partner SLA compliance • Build dashboards and KPI frameworks and develop action plans for efficiency, cost reduction, and partner satisfaction • Lead and develop DC supervisors/coordinators and build succession planning and leadership pipelines • Conduct monthly Wholesale DC business reviews and quarterly strategic reviews with the VP, Supply Chain Operations

🎯 Requirements

• Minimum 7-10+ years of progressive experience in wholesale distribution, DC operations, supply chain management, or B2B fulfillment • Proven track record leading large-scale wholesale DC operations and managing 3PL partners against UPH, accuracy, cost, and SLA targets • Strong working knowledge of WMS/OMS systems, order management, inbound/outbound processes, inventory controls, and reporting • Experience coordinating multi-node inventory flows across complex wholesale and B2B networks • Experience with wholesale freight execution, LTL/FTL management, carrier negotiations, and wholesale delivery SLAs • Advanced proficiency with Excel/Sheets • Strong comfort with BI tools such as Looker, Tableau, and Power BI • Experience in high-growth wholesale, DTC with wholesale channel, or B2B fulfillment • Strong leadership, delegation, and team development skills • Excellent written and verbal communication with executive presence • Strategic operator mindset and ability to work across DC operations, 3PL calls, wholesale partners, and executive strategy sessions • Strong accuracy, controls, root cause analysis, and systemic problem-solving skills • Ability to create clear, scalable, repeatable playbooks and processes • Data-driven decision-making skills and comfort with ambiguity and rapid iteration • Ability to remain adaptable and calm under pressure • Proactive communication and risk-management skills • Strong partner collaboration and accountability skills • Customer-obsessed mindset • Shopify Plus or B2B platform experience is a plus

🏖️ Benefits

• Generous paid time off • Company-covered health insurance • 5% 401k match • Discounts on all Comfrt products • Fully remote environment • Supportive, creative environment where ideas and growth are valued

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