Customer Success Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $140k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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CommandLink

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🔐 Security

Telecommunications • SaaS • Security

CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.

📋 Description

• Own the technical relationship for enterprise accounts from kickoff through full platform adoption, with account health and adoption as your primary success metrics • Configure and deploy monitoring, alerting, and automation policies directly within customer environments • Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on fluency rather than surface-level familiarity • Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision • Script and automate technical workflows and integrations to reduce manual lift and speed time to value • Act as the technical translator between customers and CommandLink's product team, listening to requests, validating what's technically feasible, and channeling that feedback into product improvements • Build and continuously refine a repeatable technical onboarding playbook that scales across the customer base • Support renewal and expansion conversations with deep technical credibility, without owning a sales quota • Provide occasional technical support on new-business sales calls when infrastructure expertise is needed to move a deal forward • Partner with solutions engineering and product teams to ensure customer feedback shapes future platform direction • Take on additional responsibilities and projects as needed to support the success of the team and organization

🎯 Requirements

• 3 years minimum, 5+ years preferred, in a hands-on technical role at an MSP or as a corporate IT administrator • Direct, practical experience with scripting, server administration, and network deployment, including firewalls • Real hands-on experience with monitoring and RMM platforms such as SolarWinds, Auvik, Dynatrace, or Kaseya • Demonstrated ability to configure, troubleshoot, and resolve technical issues independently rather than escalating them • Strong communication skills with the ability to translate technical detail for both customers and internal product teams • Comfort working across security, network, and alerting concepts fluently enough that customers trust you as a technical authority

🏖️ Benefits

• Generous Medical, Dental, and Vision coverage for full-time employees • Flexible time off • 401k to help you save for the future • Fun events at cool locations • Free DoorDash lunches on Fridays • Employee referral bonuses to encourage the addition of great new people to the team