Senior Technical Customer Success Manager

Job not on LinkedIn

🕒 July 2

🏄 California – Remote

🏄 California – Remote

💵 $155k - $165k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Material Security

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🔒 Cybersecurity

🔐 Security

Cybersecurity • Software • Security

Material Security is a cybersecurity company focused on multi-layered detection and response solutions specifically for email. It offers products that provide phishing protection, identity protection, and data protection for emails and Google Drive. The company's solutions are designed to detect, contain, and prevent email account takeovers, block unauthorized access, and govern email data. Material Security utilizes advanced technologies including AI and behavioral analysis to enhance security across email platforms like Microsoft 365 and Google Workspace.

📋 Description

• Own a book of business consisting of 12–18 accounts totaling $2–5M ARR • Build and nurture customer relationships to maximize product value • Provide advanced product-level technical expertise • Lead customer onboarding and complex deployments • Resolve intricate technical challenges • Build and execute account plans from adoption through expansion • Understand customer business needs, use cases, organizational structure, product usage, and risks • Provide expert guidance, best practices, and solutions • Organize and lead value-focused executive business reviews at least annually with each customer • Communicate with customers about new features and product roadmaps • Identify expansion opportunities • Lead customer escalations and coordinate internal resources for resolution • Aggregate, translate, and prioritize customer product feedback for Product and Engineering • Advocate for customers and help mature the Customer Success organization

🎯 Requirements

• 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments • Cybersecurity or identity management experience is a plus • 5+ years of domain expertise in a security product, cloud email, Google Workspace/Microsoft 365, SSO, or equivalent • Hands-on work in SQL or writing code, including custom API-based integrations • Ability to understand complex product and subject-area questions and suggest technical solutions • Experience creating and executing Success Plans • Ability to manage milestones, tasks, risks, and long-term account strategy • Clear verbal and written communication skills • Experience working with Engineering, Product, Support, and Sales teams • Ability to work in ambiguous and rapidly changing environments • Excitement for learning new technology and tinkering with tools • Ability to work legally in the United States; sponsorship requirements must be disclosed

🏖️ Benefits

• Opportunity to earn more than the base compensation • Remote-first workplace • Equal employment opportunity and inclusive environment

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