Customer Success Engineer

🕒 May 6

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Crogl, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • AI • SaaS

Crogl, Inc. is the only autonomous knowledge engine for security operations that investigates alerts and executes threat hunts by learning organizational processes. It continuously analyzes and documents every alert across various environments, empowering security analysts to make informed decisions without needing deep technical expertise. With features such as seamless SIEM migration, audit readiness, and automated investigations, Crogl helps security teams enhance their efficiency and effectiveness in handling cyber threats.

📋 Description

• Lead architectural reviews and performance optimizations during customer implementations, ensuring successful deployments and maximizing the value of Crogl's platform • Serve as the trusted technical advisor for customers who are using Crogl • Act as the voice of the customer by providing feedback to the Product and Engineering teams that will help drive product improvements • Serve as a technical expert during the sales process, delivering compelling demonstrations of Crogl's capabilities, including feature engineering, training, and model monitoring, resulting in increased customer adoption

🎯 Requirements

• 3-5 years of experience in software or customer engineering roles with a strong emphasis on customer-facing engagements • A strong track record of rapidly prototyping ideas and seeing them through to reality • Familiarity with the concepts of API and data integration, this may also be a familiarity or understanding of coding languages (TypeScript, Go, Python, etc..) • Familiarity with deploying applications into secure customer networks composed of cloud and data center infrastructure • An effective communicator who can translate highly complex technical concepts to both technical and non-technical audiences with empathy and depth • Embed with strategic customers to understand their business challenges and technical requirements in detail • Contribute to the internal knowledge base, best practices, and sharing insights gained from customer engagements to grow the Customer Success Engineering function from scratch.

🏖️ Benefits

• Crogl is an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.