Associate Customer Success Engineer – Commercial

🕒 March 31

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

📋 Description

• Serve as the primary technical expert on the Cyera Platform • Establish trusted-advisor relationships with customers from practitioners to executives • Drive customer adoption through onboarding and training • Understand customer requirements, challenges, and desired business outcomes • Design and deliver customized use cases using a consultative approach • Ensure customers realize the full value of their investment and maximize return on investment • Lead ongoing customer engagement and expansion • Help customers achieve business and technology objectives • Identify and resolve obstacles or blockers to customer success • Collaborate with peers to address customer issues • Advocate for customer feedback and influence Cyera’s roadmap and product development • Use self-paced training resources to support customer education • Troubleshoot and resolve technical issues impacting customers • Monitor and report customer health and usage indicators • Develop joint success plans with customers • Document and share best practices internally and externally • Conduct Quarterly Business Reviews, evaluate progress, and identify improvement opportunities

🎯 Requirements

• Associate’s degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience is a plus • Strong project management skills • Ability to plan, organize, and execute multiple projects simultaneously • Strong attention to detail • Self-starter able to thrive in an ambiguous, fast-paced, and deadline-oriented startup environment • Results-oriented mindset with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention • Proficiency in SQL and scripting languages, such as Python or equivalent • Familiarity with APIs and web services • Self-motivated, proactive, and innovative team player • Excellent interpersonal and customer relations skills • Clear and concise verbal and written communication skills • Proficiency in leading executive meetings and technical workshops • Ability to work autonomously and tackle intricate challenges • Ability to participate in projects aligned with current skill set and seek assistance for more complex initiatives or issues

🏖️ Benefits

• Ability to work remotely • Office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Potential merit increases based on individual or company performance, time in role, and other discretionary factors