Technical Implementation Specialist

🕒 February 9

🇺🇸 United States – Remote

💵 $140k - $165k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Northbeam

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📣 Marketing

📦 Logistics

💼 Consulting

💰 $15M Series A on 2022-08

Marketing • Logistics • Consulting

Northbeam is a marketing intelligence platform that specializes in multi-touch attribution and media mix modeling, powered by machine learning, to enhance profitable growth. The platform offers tools like omnichannel planning, real-time data analytics, and creative analytics to optimize ad spends, improve cross-channel performance, and drive growth for ecommerce brands. Trusted by top brands, Northbeam provides data-driven insights into customer journeys and ad performance with a focus on first-party data. Its solutions help businesses understand conversion paths, optimize budget mixes, and tackle creative fatigue for maximum return on ad spend.

📋 Description

• Lead end-to-end implementation for new customers from kickoff through go-live • Configure product settings, permissions, and workflows • Serve as subject matter expert for API integrations and data migration • Troubleshoot setup issues and coordinate with Support or Engineering • Own onboarding timelines, milestones, and deliverables • Manage customer expectations and keep implementations on track • Communicate progress, risks, and next steps • Partner with Sales, Customer Success, Product, and Support • Provide feedback on onboarding friction, product gaps, and common blockers • Contribute to onboarding documentation and implementation playbooks

🎯 Requirements

• Bachelor's degree in computer science, information technology, or related field • 2+ years of experience in SaaS implementation • 2+ years in solutions engineering and technical onboarding • Experience in customer-facing technical roles • Comfort with APIs, integrations, frontend technologies, and data concepts • Software troubleshooting and problem-solving skills • Ability to conduct technical conversations with non-technical stakeholders • Ability to manage multiple high-impact projects concurrently • Strong project management and communication skills • Detail-oriented, organized, and calm under pressure • Bonus: experience with analytics, martech, data platforms, or attribution tools

🏖️ Benefits

• Equity package • Comprehensive healthcare benefits (medical, dental, and vision) • 401(k) plan • Flexible PTO policy • 12 company-paid holidays • 12 weeks of paid parental leave • $500 work-from-home stipend