Technical Customer Success

🕒 April 16

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eon.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

☁️ SaaS

Cloud Computing • Backup Solutions • SaaS

Eon. io is a next-generation cloud backup platform that transforms cloud backups into accessible and useful assets, providing automated management of backup policies. It features global search for instant access to backed-up data, granular restoration capabilities allowing users to restore individual items, and a database explorer for running SQL queries on backup data directly without needing to restore full resources. Eon seamlessly adapts to evolving cloud environments, ensuring compliance with business and regulatory requirements while simplifying the complexities of cloud backup management.

📋 Description

• Own technical onboarding for new customers, including cloud environment setup, demos, and implementations • Build scripts, configurations, and small technical solutions to accelerate time-to-value • Serve as the primary technical contact for a portfolio of enterprise customers • Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks • Troubleshoot and resolve complex issues with Support and Engineering • Own renewals and renewal forecasting for your book of business • Identify and qualify expansion opportunities (upsell, cross-sell, new use cases) • Partner with Account Executives on account planning and growth • Work with Sales Engineers during pre-sales and expansion cycles • Bring structured customer feedback to Product and Engineering • Help build scalable CS processes, playbooks, and documentation

🎯 Requirements

• 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar) • Strong hands-on cloud experience and comfort working directly in customer environments • Ability to write scripts (Python, Bash, PowerShell) and work with Terraform • Experience supporting enterprise customers and complex organizations • Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure • Strong communication skills with both technical and business stakeholders • Commercial mindset and comfort driving renewal and expansion conversations • Willingness to travel occasionally for customer meetings • Experience with cloud-native backup or data protection solutions • Familiarity with CRM and CS tools (Salesforce, Gainsight) • Proven success with renewals and expansions • Startup experience and comfort building processes from scratch

🏖️ Benefits

• Competitive Salary & Equity • 401(k) Program & Company Match • Health, Dental, Vision, and Life Insurance • Short Term and Long Term Disability • Commuter Benefits • Autonomous Work Environment • In-Office/Home Office Setup Reimbursement • Time Off (PTO) + Holidays • In-Office Perks