Customer Success Engineer

🕒 March 31

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

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Hightouch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

Marketing • Advertising • SaaS

Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.

📋 Description

• work directly with all users to ensure they can get the most value from the platform • answering questions in Intercom, Slack, on the phone, or through email • provide broad exposure across the organization • collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations

🎯 Requirements

• 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical) • Technical background either through experience or education • Conversant in SQL or willing to learn the basics and a few more advanced topics • Strong discovery and interpersonal skills • Intellectual curiosity, high ambition, and humility. • Excellent verbal and written communication skills. • Ability to adapt to an ever-changing work environment • Thorough understanding of the technology industry and its players

🏖️ Benefits

• meaningful equity compensation in the form of ISO options • early exercise • 10-year post-termination exercise window