Member Services Account Manager

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🔥 1 minute ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $59k - $65.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Common App

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

📚 Education

☁️ SaaS

Education • SaaS

Common App is a widely used platform that simplifies the college application process for students applying to multiple institutions. It offers resources and tools for students, counselors, and colleges to streamline the application process, promote access and equity, and provide insights through reports. Common App connects students to a wide array of colleges, offering information on financial aid and scholarships, as well as support for transfer and first-year student applications. The platform aims to inspire and facilitate higher education pursuits with a focus on equity and integrity in the admissions process.

📋 Description

• The Member Services Account Manager plays a critical role in overall member satisfaction and retention. • Member Services Account Managers have the expertise to guide members from implementation through renewal and expansion. • They are responsible for building relationships to understand member priorities and positioning our products, programs, and services to deliver solutions that meet those needs. • Member Services Account Managers will monitor account health, craft member management plans leveraging best practices to drive new program and product adoptions, as well as provide technical support as needed. • Member Services Account Managers have direct experience in enrollment management at community colleges, regional public systems, or other institutions that admit the majority of their applicants.

🎯 Requirements

• Candidates must live in the United States. • Willing to travel to attend twice annual Common App Retreat. • Bachelor’s degree or higher from four-year college or university; or an equivalent combination of education and experience. • 2-4 years of customer/member service background. • Experience in admissions or enrollment management with community colleges, regional public systems, or other institutions that admit the majority of their applicants. • Exceptional verbal and written communication, presentation skills, and active listening skills. • Outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities. • Quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail. • Ability to understand organizational structure, products, and processes to educate both internal teams and members. • Highly collaborative with the ability to effectively work as part of a team and as an individual contributor. • Professional, positive and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person. • Working knowledge of Google Suite. • Knowledge of Common App software and organization. • Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner. • Analytical ability. • Experience with Salesforce and Acuity Scheduling. • Project or account management experience

🏖️ Benefits

• Work-Life balance • Virtual-first office • Paid Time Off (PTO) • Seven company-wide holidays • Nine floating holidays* • Sick leave • Monthly mental health day • Choice of PC of MAC laptop • May choose an external monitor, keyboard, mouse, and/or headset • One-time office set-up stipend • Monthly remote work stipend • Monthly mobile stipend • Market-based salaries • Performance-based bonus • 403(b) retirement plan • 5% company contribution • additional 5% company match • 3-year vesting schedule • Participation may begin immediately • Choice of two health insurance plans • Health Savings Account, depending on health plan selection • Medical Flexible Savings Account, depending on health plan selection • Vision insurance • Dental insurance • Insurance coverage begins on the date of hire • Dependent Care Flexible Spending Account • Maven virtual clinic for women’s and family health • Company provided life and ad&d insurance • Opportunity to purchase additional life insurance for self, spouse, and dependents • Company provided short and long-term disability insurance • Budgeted annual funds for professional development • Growth opportunities within the company • Mutual of Omaha Employee Assistance Program • Mutual of Omaha will preparation services • Mutual of Omaha travel assistance • Payroll dedication pet insurance through PinPaws • 1Password family account