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Senior Product Designer

🕒 August 21

🇺🇸 United States – Remote

💵 $185k - $235k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 6%

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Logo of Community Phone

Community Phone

51 - 200 employees

Founded 2018

📡 Telecommunications

🤝 B2B

👥 B2C

💰 Pre Seed Round on 2019-08

Telecommunications • B2B • B2C

Community Phone is a telecommunications company that provides reliable phone services for homes and businesses without the need for an internet connection. Their plans are designed to be simple and affordable, with no hidden fees or long contracts. Community Phone emphasizes strong call quality and customer support from real human representatives, alongside features like spam call blocking, call forwarding, and voicemail transcription. Their technology leverages industrial-grade antennas to connect to nearby cell towers, ensuring connectivity even during power outages.

📋 Description

• Set design strategy across the full customer journey, including physical unboxing, mobile app, web dashboard, and agentic AI voice check-ins • Own outcomes beyond first activation, including adoption of AI check-in calls, call forwarding, spam blocking, call monitoring, and safety features • Partner with growth and PLG-focused teams on adoption impact and customer value metrics • Continuously learn post-launch and improve launched designs • Create full working prototypes quickly using modern AI development tools • Present prototypes to the team, customers in the ICP, and the CEO • Build a shared component language across the app, dashboard, AI, and sound interface • Establish research and testing practices, especially with lower-tech-literacy and senior users • Create documentation enabling non-designers to make sound small decisions independently • Act as a strategic partner to leadership in roadmap and prioritization decisions • Report directly to the Founder CEO

🎯 Requirements

• 8+ years of product design experience • Meaningful senior ownership at a company operating at real scale, such as $20M+ ARR, multiple interconnected products or surfaces, and an active PLG or self-serve growth motion • Demonstrated design leadership and strategic influence • Experience improving onboarding and activation for a complex, multi-surface product • World class UI, UX, and user research skills • Excellent taste • Ability to operate as the entire design function, setting priorities against company goals and communicating decisions clearly to non-design stakeholders • Ability to establish a high level of trust with product engineers • Fluency with modern AI development tools and ability to create full working mockups quickly • Nice to have: experience designing hardware unboxing or physical + digital product setup • Nice to have: experience with caregiving, eldercare, accessibility-focused, or health-adjacent consumer products • Nice to have: prior experience as an early/founding designer and later at a scaled company • Portfolio with at least one case study demonstrating strategic thinking and experience navigating product or organizational complexity

🏖️ Benefits

• Equity • Health, dental, and vision coverage (U.S.-based employees) • 401(k) • Life insurance • Team offsites

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