Outbound Team Lead

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $18 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Oversee a remote team of outreach agents for a digital health rewards and mobile app adoption campaign • Monitor live queues and agent call metrics • Provide real-time coaching and run calibration sessions • Ensure adherence to structured phone scripts, identity verification, HIPAA privacy disclaimers, and app installation coaching • Assist with complex member inquiries, technical app troubleshooting, and sensitive patient escalations • Track and analyze daily team statistics, including dials, talk time, and demo task conversion rates • Provide actionable performance reports to operations management • Ensure remote agents maintain technical uptime, stable home network connections, and smooth CRM navigation

🎯 Requirements

• Minimum 3+ years of call center experience • At least 1 year of leadership/supervisory experience in an outbound sales, telemarketing, or outreach environment • Prior experience working in a HIPAA-regulated environment is highly preferred • Must be deeply comfortable troubleshooting mobile apps (iOS/Android) • Experience navigating healthcare CRM systems • Proven track record of motivating remote teams, managing performance metrics, and delivering constructive feedback • Private, quiet workspace • Highly stable internet connection • Reliable power supply • Flexibility to work any primary shift, including Saturdays, between 8:00 AM and 8:00 PM EST, 6 days a week

🏖️ Benefits

• All computer equipment provided • Medical benefits • Vision benefits • Dental benefits • PTO