Training Team Lead

🔥 28 minutes ago

🇺🇸 United States – Remote

💵 $82.1k - $96.6k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Supervise and coach a team of Trainers delivering onboarding experiences to customers • Host regular 1:1s, provide feedback, review KPIs, and support professional growth • Build and implement a Quality Assurance strategy to audit performance and drive continuous improvement • Foster a collaborative team environment focused on customer success and operational excellence • Develop and execute enablement strategies to improve team skills, knowledge, and performance • Manage team schedules, including PTO and holiday coverage • Identify operational bottlenecks and implement scalable solutions with cross-functional teams • Develop, maintain, and optimize Standard Operating Procedures • Resolve recurring tooling issues in Salesforce, SFDC Scheduler, Zendesk, and Portal with technical teams • Enhance training content and resources with cross-functional teams • Analyze team and customer performance data to improve onboarding • Execute training strategies aligned with company goals • Serve as an escalation point for complex customer issues

🎯 Requirements

• 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech • 2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting • Proven ability to manage and develop a team, driving measurable performance improvements • Hands-on problem-solving ability • Passion for customer success and operational efficiency • Strong communication and collaboration skills • Ability to work effectively across teams • Comfort operating in ambiguous, high-velocity environments • Proactive and resourceful approach • Intellectual curiosity and a data-driven mindset • Ability to analyze performance metrics and implement improvements • Familiarity with the dental industry or prior experience in dentistry • Workforce management experience, including scheduling and capacity planning • Ability to foster a fun and engaging team culture • Authorization to work lawfully in the United States • No employer sponsorship or other employer support to secure or maintain authorization to work in the United States

🏖️ Benefits

• Healthcare • Dental benefits • Mental health support • Parental planning resources • Retirement savings options • Generous paid time off • Up to 20% travel for in-practice learning and Trainer support