Patient Account Resolutions Team Lead

🔥 13 hours ago

🏈 Alabama, Tennessee – Remote

🏈 Alabama – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ovation Healthcare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 45 years

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Ovation Healthcare is a leading provider of shared services for independent hospitals and health systems. With over 45 years of experience, the company enhances hospital and system performance through services like leadership advisory, supply chain management, revenue cycle management, technology services, and clinical care management. Ovation Healthcare is dedicated to supporting the financial and clinical needs of hospitals while preserving their focus on patient care and community wellness. Their educational programs and consulting services aim to strengthen hospital operations, making healthcare delivery more efficient and effective.

📋 Description

• Execute the call center's vision, mission, and objectives • Meet or exceed departmental KPIs • Provide ongoing two-way feedback and promote continuous improvement • Support agents by handling complex accounts and escalated calls • Maintain communication with agents, supervisors, and managers • Conduct side-by-side live monitoring with Patient Account Resolution Specialists for up to 90 minutes daily • Manage PIR and other incident-related cases • Monitor queue status and call center operations • Provide management with insights on employee performance and coaching needs • Improve work processes and procedures • Create, update, and maintain procedural documentation • Monitor call center specialists and provide hands-on leadership each shift • Manage billing office ticklers and contact patients for follow-up • Assist with inbound and inbound dialer queues during high call volume • Work rotational weekend, inclement-weather on-call, or after-hours shifts as required

🎯 Requirements

• GED or High School Diploma required • Minimum of 6 months of Early Out Call Center experience, or equivalent experience in another revenue cycle role • Prior leadership experience preferred, with demonstrated ability to guide and support a team • Knowledge of customer service best practices • Knowledge of calculating discounts • Knowledge of client requirements and guidelines • Understanding of billing and recovery cycle • Understanding of legal rules and regulations pertaining to billing, collections, and HIPPA • Working knowledge of Windows-based systems and Microsoft Office products • Knowledge of administrative and clerical procedures and systems • Knowledge of business and management principles • Ability to fluently communicate in and understand English • Ability to move around the call center floor for up to 8 hours • Frequent use of a desktop computer or laptop • Ability to communicate clearly and professionally with patients over the phone • Strong listening skills • Ability to interact with a mobile workstation • Ability to work rotational weekend shifts, on-call during inclement weather, or after-hours shifts as required

🏖️ Benefits

• Full-time employment • Remote work arrangement for EST-based work • Opportunity to collaborate with subject matter specialists and operations executives • Collegial atmosphere of professionalism and teamwork