Service Desk Technician II

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CompassMSP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

CompassMSP is a U. S. -based managed services provider that delivers managed IT, cloud & infrastructure, and cybersecurity services to business and regulated-industry clients. Their offerings include fully managed and co-managed IT, Microsoft 365 support, cloud strategy and migration (Azure & AWS), 24/7 service desk, data backup and disaster recovery, unified communications/UCaaS, vCISO and security advisory, incident response and ransomware protection, and compliance-readiness services for frameworks such as HIPAA, HITRUST and CMMC. The company also supports AI modernization and secure AI initiatives and maintains a national footprint with multiple regional offices.

📋 Description

• Independently resolve escalated Windows 10/11, Microsoft 365, Exchange Online, Outlook, Teams, OneDrive, application, printer, VPN, and RDS issues. • Investigate routine Windows Server service, Active Directory, Entra ID, device enrollment, and network connectivity issues. • Perform authorized account, mailbox, licensing, group, device, and endpoint-management changes. • Use logs, monitoring, remote tools, and repeatable tests to isolate failures and confirm recovery. • Support onboarding and offboarding workflows and remote deployment or device configuration troubleshooting. • Identify common failure patterns and document reusable troubleshooting steps. • Assist Technician I staff with diagnosis, escalation quality, and technical questions. • Own assigned client issues or service workflows through completion or documented handoff; provide timely updates and clear next steps. • Maintain complete, accurate records in approved service-management systems, including ticket notes, work performed, client communications, and applicable time entries. • Follow approved security, identity verification, confidentiality, escalation, and change-management procedures. • Make authorized changes within established client configurations; escalate architecture or redesign needs to the appropriate engineering resource.

🎯 Requirements

• 3-5 years in MSP/service desk or comparable support, with demonstrated independent resolution. • Working knowledge of Windows Server and endpoints, Microsoft 365 administration, Active Directory/Entra ID, MFA, DNS, DHCP, VPN, TCP/IP, and remote access. • Strong independent troubleshooting, ticket hygiene, and client-facing communication. • Preferred: MSP or high-volume customer support exposure; ConnectWise or similar PSA and RMM familiarity. • Preferred: CompTIA Network+, Security+, Azure Fundamentals, Microsoft role-aligned certifications, or equivalent experience. • Reliable home office environment and ability to work independently while collaborating with a distributed team. • On-call availability.

🏖️ Benefits

• annual salary plus quarterly bonus opportunities, subject to role and eligibility. • Progressive, flexible paid time off. • Medical, dental, vision, life, and disability benefit options. • Tax-deferred retirement plan with company match, subject to plan terms. • Career development, technical learning, and coaching opportunities. • A collaborative team environment with opportunities to grow within CompassMSP.