Equipment Service Technician

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $61.6k - $84.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Repair and service all equipment in the practitioner’s office with a focus on excellent customer service • Drive service success to improve customer satisfaction, maximize customer retention and increase profitability • Provide repair services, including escalation and advanced/difficult issues • Provide installation services as needed • Provide and maintain necessary tools for installation and repair services • Lead team members and manage on-site installation, repair, maintenance and testing tasks • Troubleshoot technical problems, diagnose errors and determine solutions • Understand customer requirements and make recommendations to optimize customer experience • Assist junior technicians’ assignments as required • Maintain and manage inventory levels in the service van • Produce timely and detailed service reports • Attend required Henry Schein Dental Career Development and manufacturer technical training • Comply with OSHA regulations and use personal protective equipment when needed • Communicate assignment progress to Team Members and HUB dispatchers • Complete, review and close work orders daily for billing • Submit job-related paperwork, including FDA Forms, expense reports and other required paperwork • Comply with Fleet Management Policy, including maintenance and accident management policies • Participate in special projects and perform other duties as required

🎯 Requirements

• Must have 3 or more Level 1 Certifications determined by the ROM/ZOM based on business need • Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.) • Proven ability to present preventative maintenance to customers • Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.) • Ability to act as liaison between Henry Schein, customers, contractors and EPM • Must demonstrate lead technician capabilities • Must work well independently • Expert troubleshooting skills • Proven ability to work with confidential information • Must have the ability to mentor other technicians • Oral communication and presentation skills • Advanced computer skills • Typically, 7 or more years of dental industry experience with demonstrated proficiency • Strong mechanical background • Service and install experience • Must have achieved and demonstrated expertise in an equivalent area to a CIT certification • Typically, High School education, vocational training and/or on-the-job training • Technicians must be able to maneuver large equipment and perform substantial and/or repetitive bending, stopping, lifting and climbing of ladders

🏖️ Benefits

• Medical, Dental and Vision Coverage • 401K Plan with Company Match • PTO • Paid Parental Leave • Income Protection • Work Life Assistance Program • Flexible Spending Accounts • Educational Benefits • Worldwide Scholarship Program • Volunteer Opportunities