
501 - 1000 employees
Founded 2015
đź Consulting
đĄď¸ Insurance
đĽ Healthcare
Consulting ⢠Insurance ⢠Healthcare
Concierge Home Care is a Florida-based home healthcare agency that provides personalized in-home care services for seniors, helping them manage chronic conditions and remain safely in their homes. The company operates in hundreds of cities across Florida, employs carefully screened and insured caregivers, uses multidisciplinary care plans, coordinates with discharge planners and healthcare professionals, and assists with Medicare and insurance coverage. It also offers career opportunities, a franchise/network option for other home health agency owners, and emphasizes HIPAA-compliant practices and community-focused care.
đĽ 1 minute ago
đ Florida â Remote
đľ $18 - $20 / hour
â° Full Time
đ˘ Junior
đŤđ¨âđ No degree required
đť Ghost score 0%
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501 - 1000 employees
Founded 2015
đź Consulting
đĄď¸ Insurance
đĽ Healthcare
Consulting ⢠Insurance ⢠Healthcare
Concierge Home Care is a Florida-based home healthcare agency that provides personalized in-home care services for seniors, helping them manage chronic conditions and remain safely in their homes. The company operates in hundreds of cities across Florida, employs carefully screened and insured caregivers, uses multidisciplinary care plans, coordinates with discharge planners and healthcare professionals, and assists with Medicare and insurance coverage. It also offers career opportunities, a franchise/network option for other home health agency owners, and emphasizes HIPAA-compliant practices and community-focused care.
⢠Receive and process incoming patient referrals from hospitals, providers, and other referral sources ⢠Review referrals for completeness and accuracy ⢠Ensure required orders and supporting documentation have been received ⢠Follow up with referral sources to obtain missing information ⢠Enter and maintain accurate patient demographics, insurance, and clinical information within the EMR ⢠Complete insurance eligibility and benefit verification ⢠Review and reconcile insurance changes on a routine basis ⢠Maintain accurate and organized referral records ⢠Navigate electronic referral portals and healthcare systems ⢠Process referrals through hospital and provider platforms ⢠Communicate with hospital case managers and discharge planners when additional information is needed ⢠Monitor incoming referrals and prioritize tasks based on urgency ⢠Communicate professionally with referral sources, providers, patients, Sales, and Operations ⢠Work closely with internal teams to support timely referral processing ⢠Help resolve documentation or information discrepancies ⢠Maintain patient information in accordance with HIPAA and company policies ⢠Handle confidential medical and insurance information with accuracy and discretion ⢠Ensure documentation is complete, organized, and properly maintained
⢠At least 1 year of recent experience in medical intake, referral processing, healthcare administration, or a similar healthcare environment ⢠Experience navigating EMR systems ⢠Experience with medical referrals and documentation ⢠Experience with insurance verification and eligibility ⢠Strong attention to detail and accuracy ⢠Ability to manage a high volume of information while maintaining accuracy ⢠Strong organizational and multitasking skills ⢠Excellent written and verbal communication skills ⢠Strong customer service skills ⢠Ability to prioritize work based on urgency and patient needs ⢠Florida residency required ⢠Ability to maintain a quiet, professional, HIPAA-compliant home workspace ⢠Reliable internet connection and ability to work independently in a remote environment ⢠Experience working with hospital referral portals such as Aiden, naviHealth, CarePort, Mayo, or similar platforms preferred ⢠Experience working in a home health or healthcare Intake department preferred ⢠Experience with multiple EMR platforms preferred ⢠Clinical or healthcare background such as Medical Assistant, CNA, or similar preferred ⢠Experience working in a high-volume healthcare environment preferred ⢠Successful completion of an AHCA Level 2 background screening may be required
⢠Remote position ⢠Structured onboarding and training ⢠Ongoing professional development ⢠Opportunities for advancement within Intake and Operations ⢠Supportive leadership and collaborative team environment ⢠Collaborative team environment with strong operational support ⢠Meaningful work that directly supports patient access to care
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