Bilingual Healthcare Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $13 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Assist customers with questions, inquiries, and issues related to prescription coverage • Manage a steady volume of incoming customer calls • Navigate multiple systems while handling customer interactions • Help customers with prescription refill and status inquiries • Create positive customer and client experiences • Complete required training and nesting

🎯 Requirements

• Must be fluent in English and Spanish • Must reside in Puerto Rico • Ability to successfully complete a 3-week virtual training class and 2 weeks of nesting; cannot miss a day of training • Successfully complete a customer service assessment and computer-based typing test • Great problem-solving skills • Ability to effectively multitask • High school diploma, GED, or college degree • At least 6 months of customer service experience • Excellent communication skills • Ability to work weekends if needed based on call volumes • Home internet connection with at least 25 Mbps download and 10 Mbps upload speed • Must hardwire the work computer directly to the home modem via Ethernet • Satellite and wireless internet are not acceptable • Quiet, distraction-free workspace with no unauthorized people or electronics during working hours

🏖️ Benefits

• Paid time off accrued after 180 days (about 6 months) of employment • Full benefits: comprehensive benefit options • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Equipment provided: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables • Supportive work environment • Training provided: 3 weeks in a classroom and 2 weeks of nesting