Customer Service Representative, Bilingual Spanish

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Central Research, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🏛️ Government

Consulting • IT Services • Government

Central Research, Inc. (CRI) is a trusted government contractor specializing in IT services, contact center operations, financial recovery solutions, and program support for both government agencies and commercial organizations. With over 20 years of experience, CRI offers a range of services including IT infrastructure management, help desk support, IT security, software development, and records management, all while maintaining high service and security standards. The company is dedicated to optimizing performance, managing costs, and providing qualified personnel to meet the specific needs of its clients.

📋 Description

• Assist student loan borrowers with account questions, repayment options, and applications • Handle inbound and outbound calls in a fast-paced, high-volume contact center • Provide accurate, professional, and courteous support on every call • Follow federal regulations, company policies, and data security requirements • Meet established performance metrics and quality assurance standards

🎯 Requirements

• Must be a US Citizen • Fluent in English and Spanish • High School diploma or GED • 6+ months of customer service in a business, non-retail environment or call center experience • 6+ months of computer experience in a business setting • Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote) • Ability to obtain and maintain a Federal Public Trust (5c) security clearance • Not in default on federal student loans • Demonstrated financial responsibility • No felony convictions within the past 7 years • Misdemeanor convictions within the past 7 years may impact eligibility • No non-medical collections totaling $7,500 or more • Reliable high-speed internet connection; wired Ethernet required, no Wi-Fi • Quiet, private, and distraction-free home workspace • No caregiving responsibilities or other interruptions during scheduled work hours • Prior call center experience preferred • Associate or bachelor's degree preferred • Applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia are not eligible for consideration

🏖️ Benefits

• Fully remote position • All equipment needed to perform the job provided by CRI • Equal Opportunity Employer, including veterans and individuals with disabilities