Customer Support Associate

Job not on LinkedIn

🕒 September 24

🇺🇸 United States – Remote

💵 $45k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 48 days.
• Jobs at this company usually fill in 40 days.

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Full Stack Academy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

📚 Education

Education

Full Stack Academy is a renowned institution that offers a variety of tech bootcamps to equip students with skills in software engineering, cybersecurity, data analytics, and artificial intelligence. The academy provides full-time and part-time programs tailored to meet the needs of individuals seeking a career in tech. With a commitment to inclusion and personal growth, Full Stack Academy supports students with career success resources and has a strong network of partners interested in hiring its graduates, such as Google, Amazon, and Facebook. The academy is known for its intensive, hands-on learning environment and offers courses that are suitable for beginners and experienced learners alike.

📋 Description

• Conduct regular outbound calls to learners • Welcome learners to the program • Remind learners of upcoming classes or milestones • Encourage participation and course completion • Follow up with inactive or at-risk learners to understand challenges and offer support • Provide clear, empathetic guidance to help learners navigate their journey • Log learner interactions and status updates in the CRM • Collaborate with operations, academic advisors, and other internal teams to address learner needs • Share learner feedback and insights to improve the learner experience • Manage learner feedback and testimonials

🎯 Requirements

• 1–2 years of experience in customer support or learner engagement roles • Strong spoken and written communication skills, with a clear, friendly phone presence • Self-motivated with a learner-first mindset and high attention to detail • Ability to multitask, manage time effectively, and work independently in a remote setup • Experience using CRM tools like Salesforce, HubSpot, or similar is a plus • Comfortable working in EST timezone, morning 8 AM to 4 PM

🏖️ Benefits

• 401(k) • Medical insurance • Dental insurance • Vision insurance

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