Customer Support Associate

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $45k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Full Stack Academy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

📚 Education

Education

Full Stack Academy is a renowned institution that offers a variety of tech bootcamps to equip students with skills in software engineering, cybersecurity, data analytics, and artificial intelligence. The academy provides full-time and part-time programs tailored to meet the needs of individuals seeking a career in tech. With a commitment to inclusion and personal growth, Full Stack Academy supports students with career success resources and has a strong network of partners interested in hiring its graduates, such as Google, Amazon, and Facebook. The academy is known for its intensive, hands-on learning environment and offers courses that are suitable for beginners and experienced learners alike.

📋 Description

• Conduct regular outbound calls to learners • Welcome learners to the program • Remind learners of upcoming classes or milestones • Encourage participation and course completion • Follow up with inactive or at-risk learners to understand challenges and offer support • Provide clear, empathetic guidance to help learners navigate their journey • Log learner interactions and status updates in the CRM • Collaborate with operations, academic advisors, and other internal teams to address learner needs • Share learner feedback and insights to improve the learner experience • Manage learner feedback and testimonials

🎯 Requirements

• 1–2 years of experience in customer support or learner engagement roles • Strong spoken and written communication skills, with a clear, friendly phone presence • Self-motivated with a learner-first mindset and high attention to detail • Ability to multitask, manage time effectively, and work independently in a remote setup • Experience using CRM tools like Salesforce, HubSpot, or similar is a plus • Comfortable working in EST timezone, morning 8 AM to 4 PM

🏖️ Benefits

• 401(k) • Medical insurance • Dental insurance • Vision insurance