Revenue Cycle Support Specialist

🕒 September 23

🇺🇸 United States – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

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PracticeTek

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

PracticeTek is a U. S. -based software and services company that builds and invests in healthcare technology solutions for retail healthcare providers. It delivers SaaS products and services to improve patient experience, attract new patients, and simplify practice operations for clinics in specialties such as dental, orthodontics, optometry, chiropractic, physical therapy, dermatology, and medical spas. PracticeTek operates as a platform consolidator, acquiring and partnering with healthcare-focused software brands (16 brands, 700+ employees), offering shared services, benefits, and growth support to portfolio companies and independent practices.

📋 Description

• Provide frontline customer support for practices using CT Revenue • Respond to customer questions through approved support channels • Guide customers through CT Revenue functionality, claim statuses, payer responses, payment activity, denials, and rejections • Explain chiropractic billing concepts and common revenue-cycle terminology • Research questions using product data, internal documentation, payer information, and support resources • Document troubleshooting steps, findings, customer communications, and resolutions • Differentiate product-use questions from billing, payer, configuration, training, and technical issues and route them appropriately • Support questions involving Chiropractic Manipulative Treatment, including codes 98940, 98941, and 98942, plus E/M and therapy/rehabilitation services • Explain active treatment versus maintenance care, medical necessity, documentation requirements, modifiers, authorizations, visit limits, coordination of benefits, and payer responses • Apply Medicare chiropractic billing knowledge and commercial payer workflow knowledge • Recognize personal injury and workers’ compensation scenarios and escalate specialized questions • Escalate complex coding, reimbursement, compliance, payer-policy, or product-defect questions with context and documentation • Contribute to knowledge-base articles, troubleshooting guides, training content, and support playbooks • Share customer feedback and recurring friction points with Product, Revenue Cycle, Implementation, and partner teams • Meet expectations for responsiveness, resolution quality, documentation, and customer satisfaction • Use support data and coaching feedback to improve first-contact resolution and reduce avoidable escalations • Participate in ongoing training on CT Revenue, chiropractic billing, payer workflows, and support best practices

🎯 Requirements

• 2+ years of experience in medical billing, revenue cycle operations, healthcare customer service, or healthcare technology support preferred • Hands-on chiropractic billing experience strongly preferred • Familiarity with common CMT, E/M, therapy, modifier, denial, and payer concepts • Working knowledge of CPT, ICD-10-CM, HCPCS, insurance terminology, EOB/ERA concepts, claim status workflows, and common denial or rejection scenarios • Strong written and verbal communication skills, with ability to explain technical or billing concepts in simple, customer-friendly language • Strong research, troubleshooting, and documentation skills • Sound judgment about when an issue should be escalated • Comfort learning SaaS products, support platforms, payer portals, and healthcare workflows • Medical billing or coding certification such as CPB or CPC preferred but not required

🏖️ Benefits

• Comprehensive health, dental, and vision coverage options • Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing • Flexible paid time off • Sick time • 10 company-paid holidays • 401(k) plan with company match • Culture Committee initiatives supporting connection, fun, and belonging • Workplace powered by innovation, collaboration, and energy • May be eligible for additional compensation such as bonuses or equity, as applicable

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