Customer Experience, Customer Success Specialist

🕒 September 22

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $140.2k - $190.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 26%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Lead adoption strategy for large, strategic customers with complex enterprise deployments • Create and evolve Technical Adoption Plans (TAPs) aligned with customer goals, renewal priorities, and account strategy • Use telemetry, AI-driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps • Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews • Partner with Customer Experience Managers, Customer Success Managers, Sales, Partners, and other Cisco teams to coordinate adoption efforts • Communicate technical concepts, architecture choices, and tradeoffs to executives, technical teams, and cross-functional stakeholders • Bring customer feedback into Cisco product teams and help prioritize high-value improvements • Stay current on Cisco technologies, AI advancements, industry trends, and the competitive landscape • Help customers adopt software faster, reduce risk, realize value, improve renewals, and uncover growth opportunities

🎯 Requirements

• Bachelor's degree with 8+ years of related experience, or Master's degree with 6+ years of related experience, or PhD with 3+ years of related experience, or equivalent relevant work experience • Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD-Routing • Advanced networking certification such as CCNP, CCIE, or equivalent relevant certification expected • Experience using telemetry, analytics, or AI-driven insights to guide adoption planning and execution preferred • Strong facilitation skills across executive briefings, customer workshops, and technical reviews • Experience building scalable enablement programs and driving adoption that supports renewals and growth • Additional certifications aligned to current industry trends are a plus

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid birthday day off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation for non-exempt employees • Flexible vacation time off program for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per year • Annual bonuses for non-sales roles • Performance-based incentive pay for employees on sales plans • Cisco careers site benefits and perks

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