Customer Service Representative, Bilingual – Spanish

🕒 September 23

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PayZen

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

PayZen is a company specializing in AI-powered patient financing solutions that aim to improve patient payment rates and satisfaction in the healthcare industry. Their platform offers intelligent payment options and end-to-end automation to hospitals, health systems, and physician groups. By leveraging advanced AI technology and data analytics, PayZen enables faster collections while reducing administrative burdens, leading to a significant lift in patient payment collections and satisfaction scores. Their integrated, digital-first solution allows patients to easily enroll in payment plans, increasing affordability and reducing bad debt for healthcare providers.

📋 Description

• Serve as a trusted point of contact for patients and providers • Support patients in navigating payment plans through PayZen’s platform • Handle inbound customer support calls and emails • Handle outbound payment plan support and payment plan conversations • Resolve account questions, billing issues, and payment plan enrollment matters • Educate and guide patients on digital payment options and PayZen’s platform benefits • Collaborate with providers to resolve patient payment plan issues • Identify process improvement opportunities and surface solutions to enhance the patient experience • Represent PayZen values and deliver excellent, empathetic service in English and Spanish

🎯 Requirements

• 3+ years of customer service experience, preferably in healthcare, financial services, or payment plan servicing • Fluency in Spanish and English (written and verbal) — required • Passion for helping patients and making a meaningful impact in healthcare access • Strong problem-solving skills with the ability to resolve issues independently and with minimal supervision • Excellent verbal and written communication skills in both languages • Comfortable working in a remote environment with reliable communication and self-accountability • Adaptable to evolving tools, processes, and schedules in a fast-paced startup environment • Experience collaborating effectively with cross-functional teams • Experience in healthcare and/or fintech is nice to have • Familiarity with payment servicing platforms or CRM tools is nice to have • Must answer whether visa sponsorship will be required to work in the US

🏖️ Benefits

• An opportunity to positively affect the lives of thousands of patients • A flexible lifestyle that fits the modern work-life balance • A chance to join a high-growth company at an early stage • Highly skilled co-workers with whom you can grow your skillset • Be a part of a team that revolutionizes medical payments in ways never seen before • The ability to impact company values and culture in a collaborative environment — we value all comments and suggestions • Competitive pay • Employer-paid healthcare • Stock options • Full-time employees are eligible for a competitive equity package and benefits

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