Senior Customer Service Administrator – IntelliScript

🕒 September 22

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $25 - $45 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Milliman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Milliman is an independent global actuarial and consulting firm founded in 1947 that provides expertise in insurance, healthcare, retirement and employee benefits, risk management, and related financial services. The firm combines actuarial rigor, data science, and technology to deliver consulting, modeling, software, and advisory solutions to public- and private-sector clients addressing challenges such as healthcare costs, market volatility, climate risk, and program design. Milliman operates worldwide with multidisciplinary teams including actuaries, data scientists, clinicians, and software engineers.

📋 Description

• Respond to insurance applicants’ questions via phone and email in a timely manner • Review Fair Credit Reporting Act (FCRA) reports • Work with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline • Correct erroneous reports • Coordinate with insurance clients to ensure updated information is received • Track case information in Salesforce • Expand responsibilities to other tasks and projects as experience and knowledge increase

🎯 Requirements

• High school diploma or GED required • Intermediate proficiency in Microsoft Word, Excel, and Outlook • Minimum of 5 years of customer service experience, preferably in a phone-based environment • At least 5 years of administrative experience • Legally authorized to work in the United States without immigration support or sponsorship now or in the future • Bachelor’s degree preferred • Experience using Salesforce preferred • Familiarity with the insurance industry preferred • Proficiency in Spanish, including speaking and translation skills, preferred • Willingness to travel to the Milliman office in Brookfield, WI as needed • Willingness to travel nationwide for meetings, conferences, and team events

🏖️ Benefits

• Medical, Dental and Vision coverage for employees, dependents, and domestic partners • Employee Assistance Program (EAP) • 401(k) plan with company matching and profit-sharing contributions • Discretionary Bonus Program • Flexible Spending Accounts (FSA) • Paid Time Off (PTO), accruing from the first day of work; full-time employees accrue 15 days per year • Minimum of 10 paid holidays per year • Family Building Benefits, including adoption and fertility assistance • Up to 11 weeks of paid parental leave for eligible employees • Life Insurance & AD&D with 100% of premiums covered by Milliman • Fully paid short-term and long-term disability • Skills training and career development • Learning and mentoring opportunities • Employee Resource Groups (ERGs) • Opportunities for professional organization involvement

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