Call Center Representative – Medicaid Member Support

🔥 1 hour ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures • Gather information, assess caller needs, research and resolve inquiries, and document calls • Provide information regarding member eligibility • Assist callers with completing Medicaid applications and provide application status updates • Follow documented policies and procedures for call handling and escalations • Advocate for Medicaid members to ensure their needs are met • Navigate multiple computer screens and access information from various applications • Use five systems to gather information and document in up to three systems • Handle escalated customer issues and deliver high-quality service support • Meet performance goals while delivering a positive customer experience

🎯 Requirements

• Must be 18 years of age or older • High School Diploma or equivalent education required • Must submit to a pre-employment screening • Legal authorization to work permanently in the United States without requiring visa transfer or sponsorship • Must pass the Call Center – Service Skills Assessment and Internet Speed test • Minimum of 1 year of call center experience in telephone customer service or related experience • Computer literacy and ability to use multiple programs and navigate multiple screens • Comfortable working within established processes and procedures • Strong customer service, communication, and problem-solving skills • Experience handling escalated customer concerns and complex issues • Ability to multitask and manage time effectively • Proficiency in navigating multiple systems and maintaining accurate documentation • One year of medical insurance or medical office experience preferred • Computer system experience with data entry and database documentation knowledge • Experience handling inbound customer support calls

🏖️ Benefits

• Benefits from day one (medical, dental, vision) for eligible roles • PerkSpot employee discount program • Paid time off and holidays • Paid training • Equipment provided • Career growth and advancement opportunities • Supportive and inclusive work environment • No weekend • Bi-weekly pay • Retirement savings plan • Life and disability insurance • Voluntary dental and vision programs