Customer Care Specialist – Call Center

🔥 11 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SERVPRO

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1967

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

SERVPRO is a leading cleanup and restoration company specializing in fire and water damage restoration, mold remediation, and general cleaning services. With over 50 years of experience in the industry, SERVPRO operates more than 2,280 locations across the United States and Canada, providing 24/7 emergency services to residential and commercial clients. Their highly trained professionals are dedicated to helping customers recover from disasters quickly and effectively, establishing SERVPRO as the number one choice in cleanup and restoration services.

📋 Description

• Identify, capture, and deliver revenue-generating residential and commercial opportunities • Connect customers with qualified SERVPRO Franchisees throughout the United States and parts of Canada • Answer all incoming phone calls and represent the SERVPRO Franchise community • Manage inbound and outbound calls according to department performance goals • Capture referrals for job leads received by telephone and electronically • Dispatch job leads based on Franchise status, territory assignment, and commercial large loss criteria • Promote customer service throughout the SERVPRO System and insurance community • Pursue one-call resolution for vendors, customers, and Franchisees • Monitor multiple alert sources for the Incident Alert Center • Research and dispatch commercial chase lead opportunities according to procedures • Notify Distributors of Franchises violating National Accounts Guidelines criteria • Assist other departments as needed • Complete required training and coaching sessions

🎯 Requirements

• Ability to read, write, and speak English clearly and professionally • At least one year of customer service experience; call center experience preferred • Outstanding written and verbal communication skills • Excellent customer service skills, including listening and questioning • Excellent organizational skills and strong attention to detail • PC skills in a multi-screen/task environment • Typing speed of at least 40+ words per minute with minimal errors • Ability to remain calm and reasonable during tense or stressful situations • Ability to work in a fast-paced, team-oriented office environment • Ability to sit for extended amounts of time • Microsoft Office 2007/2010 experience, such as Outlook, and CRM experience are a plus • High School Diploma or GED • Must reside in the state of Tennessee for payroll purposes • Flexibility to work overtime and holidays, especially during storm-related weather events

🏖️ Benefits

• Excellent health benefits plan, including day 1 eligibility for medical, vision and dental options • 401(k) with company match • Company profit sharing plan • Generous paid time off package • Paid parental leave • 2 free on-site fitness rooms • Employee Assistance Program • Employee Resource Groups • Personal and professional development program