Customer Care Associate

Job not on LinkedIn

🔥 18 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

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10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Provide quality customer service in the KanCare Contact Center • Gather thorough documentation and enter information into various systems • Support KDHE’s programs, systems, policies, and procedures • Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs • Respond to calls courteously, accurately, and concisely • Focus on the accuracy of information provided • Evaluate information received through phone contacts and ask appropriate follow-up questions • Solicit additional information and evaluate its potential impact • Use telephones, e-mail, and web browsers • Maintain up-to-date knowledge of regulations, policies, and guidelines • Complete all assigned training as necessary • Maintain the integrity and confidentiality of records and communications • Perform all other duties as assigned

🎯 Requirements

• Must reside in Kansas • High School diploma or GED equivalent • Minimum of six (6) months’ experience in customer service • MS Office, Outlook, and Internet usage experience • Minimum of six (6) months’ experience in Family Medical Medicaid eligibility • Knowledge of Medicaid and managed care programs • Active listening skills • Ability to adapt/respond to different types of characters • Able to multi-task, prioritize, and manage time effectively • Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation • Should be able to type 28-30 wpm accurately • Willingness to work part of a team • Maintain the integrity and confidentiality of all records and communications • Strong computer skills with the ability to maneuver in complex software systems • Bilingual Spanish/English candidates must be able to speak and read both languages fluently

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