Benefits Call Center Representative

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Answer inbound calls regarding defined benefit pension and retirement plans • Assist callers with pension eligibility, benefit calculations, retirement estimates, and payment options • Review and explain required documentation and next steps • Research customer inquiries and provide accurate information under established guidelines • Navigate multiple systems while assisting customers and documenting interactions • Process transactions and requests accurately according to established procedures • Maintain a professional and customer-focused approach • Meet productivity, quality, and accuracy expectations

🎯 Requirements

• Previous customer service and call center experience • Experience working in a high-volume call center environment preferred • Experience supporting defined benefit pension plans and/or retirement programs preferred • Knowledge of retirement eligibility, benefit calculations, and pension-related inquiries • Strong communication and active listening skills • Strong problem-solving skills and attention to detail • Ability to follow established guidelines and process transactions accurately • Ability to navigate multiple computer systems and tools efficiently • Ability to multitask while maintaining accuracy and quality • Ability to work independently and remain productive • High school diploma or GED • Ability to pass required background screening and/or drug test • Must pass an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms • Ability to connect with an ethernet cable to a modem/router • Must reside in an eligible U.S. state or municipality where compensation complies with applicable wage regulations • Must be able to commit to the Monday–Friday, 11:30 AM–8:00 PM production schedule after training

🏖️ Benefits

• Full-time employment • Paid virtual training • Health benefits for you and your family, including medical, dental, and vision, starting on day 1 • Paid time off (PTO) • No weekend shifts • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • PTO or vacation and/or sick time • Potential bonus or incentive based on business need