Bilingual Spanish Call Center Representative

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests, status changes, complaints, and grievances • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

🎯 Requirements

• 1-2 years of previous call center or customer service experience (preferred) • Ability to multitask and navigate computer systems effectively. • Reliable internet connection and distraction-free remote workspace • Ability to work with people from diverse backgrounds. • Effective communication and active listening skills • High School diploma or GED • Background and drug screening are required.

🏖️ Benefits

• Work from home – equipment provided • Paid training to set you up for success • Career growth opportunities and internal mobility • Supportive, inclusive culture focused on belonging and development • Full benefits package