Customer Service Representative

🕒 June 5

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Flexcon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💊 Pharmaceuticals

Industrial • Packaging • Pharmaceuticals

Flexcon is a manufacturer and solutions provider of pressure-sensitive labels, tapes, and functional materials, offering contract coating, laminating, finishing, surface modification, graphics/print services, cleanroom lab testing, and product development. The company supplies durable labeling, adhesive, and specialty material solutions to industries such as pharmaceuticals, healthcare, automotive, electronics, and industrial markets, and emphasizes sustainability and regulatory compliance.

📋 Description

• Responds to Customer inquiries received by phone, e-mail and fax. • Document interaction in SalesForce. • Recommend, quote, sample and sell standard stock products • Responsible for all aspects of Order Fulfillment from receipt of order through delivery and invoicing • Proactively notify customers of late or problem orders and any standard product alternatives to assist customer • Handle complaints for pricing mistakes, order entry errors and customer accommodations • Proactively engage selected assigned accounts by initiating phone and/or e-mail contact to better understand business applications.

🎯 Requirements

• Bachelor’s degree or equivalent business experience • 2-3 years' previous Customer Service experience • Experience in a Manufacturing environment and experience using an ERP system highly preferred.

🏖️ Benefits

• Competitive Compensation & Annual Bonus Program • Medical, Dental, Vision, and Life Insurance • Tuition Reimbursement Program • 401K Match • Casual Work Environment • Career Development Opportunities • And more!