Customer Service Representative

🕒 2 days ago

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Hyremote

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Hyremote is a remote staffing agency that specializes in curating expert offshore teams to help businesses optimize their workforce and enhance productivity. By focusing on skill fit and carefully vetted candidates, Hyremote provides clients with dedicated and qualified employees at a fraction of the cost. With a commitment to sustaining support, growth, and satisfied employees, Hyremote aims to improve the staffing experience and help businesses thrive in a competitive environment.

📋 Description

• Answer incoming customer and employee calls, with most communication happening by phone • Respond to emails and assist with general administrative follow-up • Guide prospective customers through the sales and quoting process by asking about bedrooms, bathrooms, service frequency, home condition, photos if needed, and other relevant details • Use the company’s proprietary calculator to generate cleaning quotes and present pricing clearly to customers • Help convert one-time cleaning customers into recurring weekly or biweekly service through post-cleaning follow-up • Handle customer concerns or complaints, such as pricing questions, poor service feedback, or missing-item concerns • Coordinate with managers or franchise owners when pricing approval or sales flexibility is needed while keeping the customer engaged • Enter, update, and close jobs in the company system • Assist employees in the field with job-site questions, access issues, scheduling needs, and basic support • Assist owners with other general administrative tasks such as posting recruitment ads and assisting with hiring additional cleaners, as well as contributing to customer service, sales, recruiting, and operations

🎯 Requirements

• Must speak Spanish to support a large portion of field employees • Must have smooth, professional, and trustworthy phone communication when speaking with customers, employees, and internal team members • Able to handle quote requests, ask follow-up questions, respond to objections, and encourage customers to book services • Must show potential in having a sales-forward personality and be able to push professionally to help close jobs • Comfortable learning company systems, using a quote calculator, entering job details, and quickly picking up new processes • Able to handle new quote requests and difficult customer situations calmly and professionally • Able to manage calls, emails, data entry, follow-ups, job updates, and support for franchise owners without losing details • Comfortable wearing multiple hats and supporting franchise owners directly • General work experience is required • Exposure to sales is a plus, but not necessary.

🏖️ Benefits

• Enjoy preset salary growth • Weekly salary payments • 100% work-from-home flexibility