Customer Service Export Specialist

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🔥 4 minutes ago

🌲 North Carolina, Pennsylvania – Remote

🌲 North Carolina – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🤖 Artificial Intelligence

⚡ Energy

🚗 Transport

Artificial Intelligence • Energy • Transport

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Use Hitachi tools and processes for product configuration, order entry, and invoicing • Track orders and ensure timely delivery to customers • Coordinate export arrangements with Hitachi Logistics • Invoice customers in accordance with INCO terms • Manage contracts from order entry through delivery and payment • Expedite documentation such as import/export licenses and letters of credit • Prepare shipping documents including invoices, packing lists, and certificates of origin • Build strong relationships with internal and external stakeholders

🎯 Requirements

• Bachelor’s degree • Knowledge of INCO terms and international trade compliance • Experience in B2B customer support, preferably with international clients • Proficiency in Microsoft Office; SAP experience is a plus • Strong negotiation and persuasion skills • Ability to manage stress and maintain professionalism

🏖️ Benefits

• Global career growth opportunities • Professional development programs