Director, Commercial Intelligence

🕒 June 13

🇺🇸 United States – Remote

💵 $150k - $180k / year

⏰ Full Time

🔴 Lead

👔 Director

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Develop Win/Loss IntelligenceEstablish and execute a structured win/loss analysis program to identify drivers of outcomes across deals, including wins, losses, and disengagements, and translate findings into actionable recommendations that improve sales effectiveness. • Lead Voice of the Client (VoC) InsightsPartner with program execution and client health teams to synthesize ongoing client feedback (including NPS and other VoC inputs), identify trends, and highlight opportunities to improve client retention, advocacy, and lifetime value. • Build Competitive Intelligence CapabilityDesign and deliver a repeatable insights engine that provides competitor intelligence, market and product analysis, and sales enablement assets (e.g., battlecards) to strengthen positioning in active pursuits. • Drive Pricing IntelligenceAnalyze pricing performance, deal structures, and external benchmarks to inform pricing strategies that balance competitiveness, margin, and win probability. • Integrate Cross-Functional InsightsConnect insights across win/loss, client feedback, market trends, and pricing into a cohesive commercial intelligence framework that informs go-to-market strategy and decision-making. • Establish and Scale CapabilityStand up and continuously enhance the Commercial Intelligence function within the Demand Center, including frameworks, tools, processes, and governance to enable consistency, scalability, and impact. • Advise Senior StakeholdersDeliver clear, concise, and actionable insights to senior leadership, translating complex data into strategic recommendations that support growth priorities, pipeline conversion, and revenue performance.

🎯 Requirements

• 10+ years of experience in commercial intelligence, market intelligence, revenue operations, or commercial analytics within a B2B environment • Expertise in at least two of the following areas: win/loss analysis, voice of the client/NPS, competitive intelligence, pricing strategy • Proven ability to synthesize complex data into clear, actionable insights that drive measurable business impact • Experience building and operationalizing programs, frameworks, or capabilities within a matrixed organization • Strong executive communication and storytelling skills, with experience presenting to senior leadership • Demonstrated ability to manage multiple priorities in a fast-paced, results-oriented environment • Hands-on experience with Salesforce (SFDC) or similar CRM platforms; familiarity with third-party tools and data integrations preferred • Bachelor’s degree required; advanced degree (MBA or equivalent) preferred, particularly in strategy, analytics, or business operations.

🏖️ Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. • Retirement Savings: Robust programs to help you secure your financial future. • Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. • Career Growth Opportunities: Paths for advancement within a global organization. • Paid Training: Learn while you earn with award-winning learning platforms. • Paid Time Off: Competitive PTO packages to help you recharge. • Great Work Environment: Join an award-winning culture that values diversity and inclusion.