Participant Benefits Services Specialist

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Answer participant questions about benefits, plan provisions, and available options • Explain applicable forms and processes • Research inquiries and complete transactions • Make prompt callbacks and escalate issues when appropriate • Document participant interactions accurately in the case management system • Follow client-specific procedures and meet quality, accuracy, productivity, and timeliness standards • Protect confidential participant information • Comply with company, client, privacy, and security requirements • Complete approximately 7–8 weeks of virtual training

🎯 Requirements

• Strong verbal and written communication skills, including excellent listening and interpersonal skills • Attention to detail and ability to explain information clearly and professionally • Basic computer skills and ability to learn new systems and processes • Strong organizational and time-management skills • Ability to work independently, follow detailed procedures, and adapt to client-specific requirements • Patient, professional, and solution-focused approach • Reliable attendance and punctuality • Availability Monday through Friday during scheduled hours falling between 8:00 AM and 10:00 PM • Download speed of at least 25 Mbps, upload speed of at least 5 Mbps, and ping of 175 ms or less • Ability to connect to a modem/router using an Ethernet cable • Reliable home internet connection • Must reside in an eligible United States hiring location; applicants from listed restricted states and metro areas are not eligible • Preferred: experience in benefits administration, defined benefit pension plans, retirement services, customer service, or call center operations • Preferred: familiarity with pension terminology, plan provisions, or participant support

🏖️ Benefits

• Comprehensive virtual training • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Work from home • Opportunity to develop communication, problem-solving, and benefits administration skills • Bonus or incentive eligibility based on business need