Pension Benefits Services Specialist

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Answer participant questions and explain applicable pension plan provisions and available options • Research inquiries, complete transactions, and guide participants through required forms and processes • Handle inbound telephone calls, occasional outbound calls, and callbacks • Document participant interactions accurately in the case management system • Complete callbacks promptly and escalate issues when appropriate • Follow client-specific procedures and meet quality, accuracy, and timeliness standards • Protect confidential participant information and comply with company, client, privacy, and security requirements • Complete approximately 7–8 weeks of virtual training covering systems, processes, and client-specific requirements

🎯 Requirements

• Strong verbal and written communication skills • Excellent listening skills and attention to detail • Ability to explain information clearly and professionally • Basic computer skills and ability to learn new systems and client-specific procedures • Strong organizational and time-management skills • Ability to work independently in a remote environment and adapt to multiple client requirements • Professional, patient approach to participant service • Reliable attendance and ability to meet established performance expectations • Pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and ping of 175 ms or less • Ability to connect to a modem/router using an Ethernet cable • Applicants must reside in an eligible US state; applicants residing in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, or the listed metro areas should not apply

🏖️ Benefits

• Comprehensive virtual training • Work from home • Opportunity to develop pension and benefits administration knowledge • Opportunity to build participant service and transaction processing skills • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • May be eligible for a bonus or incentive based on business need