Quality Assurance Associate IV

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 QA Engineer (Quality Assurance)

🦅 H1B Visa Sponsor

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Reporting directly to the Operations Manager, ensure elements of the Quality Assurance Plan are carried out and contractually required performance requirements are maintained. • Perform quality assurance reviews on all components of the operations and conduct call monitoring, eligibility determination reviews, and other unit monitoring, based on the QA policies and procedures. • Review of calls; meeting all production and quality goals. • Review of Non Call Center departmental QA tasks. • Maintain technical and program policy proficiency in the RMTA customer care program and maintain proficiency in contract requirements. • Monitor and assess individual/group performance against established standards/requirements. • Enter QA review results into database for quality assurance scorecard reporting. • Provide feedback to leadership team and assist in addressing education/training needs with Project Director, Managers and Supervisors to include preparing summaries and presentations when appropriate.

🎯 Requirements

• Must be 18 yrs. of age or older. • Relevant quality assurance experience can be substituted for education on a one-for-one basis. • Background screening • Associate degree preferred. • A minimum of two (2) years of experience providing corporate quality assurance is preferred. • Experience utilizing state-of-the-art technology and quality methods to implement improvements and change in an organization. • Experience in transportation administration, outsourcing/production environment, Tolling a plus. • Ability to take initiative, maintain confidentiality, to meet deadlines, and to work in a team environment. • Ability to champion change within a formal organization. • Ability to handle multiple tasks and meet deadlines, flexibility under pressure. • Ability to work with people of diverse backgrounds. • Bilingual is a plus.

🏖️ Benefits

• Paid Training • Full-time schedule 40 hrs. a week • Career Growth Opportunities • Full Benefit Options