QA & Technical Support Analyst – QA & Product Support

🕒 June 23

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 66%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Esprow

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Esprow is a provider of enterprise-grade testing, certification, and simulation software for financial markets. Its ETP product suite (including ETP Studio, C-Box, S-Box, Markets and related tools) specializes in FIX and multi-protocol API design, interactive and automated FIX testing, log replay, market-data simulation, exchange/venue simulation, and client onboarding/certification to help exchanges, brokers and trading firms validate connectivity, ensure regulatory compliance (e. g. , MiFID II), and accelerate system delivery. The company offers web-based, no-code tools and adapter support for multiple messaging protocols to enable end-to-end testing of trading systems across asset classes.

📋 Description

• Act on client support requests (via email and, rarely, web meetings), follow up with the Project Manager and Development Team, and communicate with clients until issues are fully resolved. • Investigate technical support requests raised by users, typically related to messaging APIs, protocols, TCP connectivity, Java VM and Windows environment configurations, XML dictionary files, and other technical aspects of the application. • Manage onboarding of new clients by setting up product distribution areas and supporting clients via email during product deployment phases. • Participate in client demonstrations. • Support customer adoption of Esprow products by assisting clients with the migration and restructuring of their existing specifications, preparation of client-specific test scenarios in the software, and related adoption activities. • Provide customer feedback to internal departments and management. • Issue and manage product licenses for users. • Contribute to QA activities for Esprow products, including testing of new features and collaboration with Project Managers and Development teams to resolve issues prior to client release. • Create detailed, comprehensive, and well-structured test plans and test cases. If necessary, communicate with internal teams or clients to identify system requirements and expected system behaviour. • Analyse test results to ensure quality of the software and recommend preventive and corrective actions. • Stay up to date with testing tools and QA best practices to support continuous improvement of QA processes.

🎯 Requirements

• 3+ years of experience with manual and/or automated QA testing of desktop and web applications. • Customer support experience. • Upper-intermediate or higher level of English (written and verbal), including professional email communication. • Ability to clearly explain complex technical procedures in a structured and understandable manner. • Strong communication skills for working with technical teams and client-side technical stakeholders. • Experience in creating and maintaining test plans and executing tests prior to product releases. • Solid understanding of the Software Development Life Cycle (SDLC) and QA methodologies. • Familiarity with QA processes, including test case design and execution. • Basic understanding of web and desktop application architecture. • Exceptional attention to detail and professionalism in written and verbal communication. • Experience with leveraging the latest AI tools to increase productivity with automation, where feasible (e.g., Codex, ChatGPT, etc.). • Knowledge of the FIX protocol and experience with FIX testing tools. (Bonus Skills) • Experience working with databases, Git. (Bonus Skills) • Familiarity with messaging protocol concepts such as request/reply, subscriptions, dictionaries, message structure, transports (at least TCP), and so on. (Bonus Skills) • Bachelor's degree in Computer Science, Information Technology, Engineering, or similar technical field. (Bonus Skills)

🏖️ Benefits

• Full time position. • Competitive package. • Career path in a technology company with many talented people. • Opportunity to take more responsibility and gain professional experience in financial markets.