Quality Assurance Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Conduct quality evaluations and audits of customer interactions to ensure compliance with client and company standards • Analyze quality data and performance trends to identify opportunities for operational improvement • Perform root cause analysis on quality defects and recurring performance issues • Identify performance outliers and collaborate with Operations leaders to develop corrective action plans • Deliver constructive coaching and feedback to improve agent performance and customer experience outcomes • Create and maintain quality reports, dashboards, and performance summaries using Excel and related tools • Participate in calibration sessions to ensure scoring consistency and quality standard alignment • Monitor adherence to established quality processes, policies, and client requirements • Support continuous improvement initiatives through data-driven recommendations • Collaborate through Microsoft Teams and other enterprise communication tools

🎯 Requirements

• Strong proficiency in Microsoft Excel • Experience conducting quality reviews, audits, or performance evaluations • Demonstrated analytical and problem-solving skills, including root cause analysis • Ability to manage multiple priorities in a fast-paced environment • Strong verbal and written communication skills • Ability to work independently in a remote environment • Previous leadership, mentoring, or coaching experience (preferred) • Experience within customer service, contact center, healthcare support services, or related environments (preferred) • Familiarity with quality management methodologies and performance improvement practices (preferred)

🏖️ Benefits

• Bonus or incentive eligibility based on business need • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Remote work environment • Virtual onboarding and training

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