Director of Operations

Job not on LinkedIn

🕒 July 21

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $150k - $165k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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CONEXA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔌 API

☁️ SaaS

🤝 B2B

API • SaaS • B2B

CONEXA is a Long-Term Tech Partner that develops custom software solutions and integrations to accelerate product development and revenue growth. They provide a Unified API for B2B products (offering 250+ integrations across payments, shipping, e-commerce, ERP, CRM, HR, invoicing, and more) to reduce development and maintenance costs and speed time-to-market, and they also build end-to-end products from MVPs to scaled systems. CONEXA lists expertise across cloud, e-commerce platforms, frontend and backend stacks, and DevOps, and serves 100+ clients including Fiserv, Uber, Klaviyo, Shopify, Klarna, MercadoLibre, Rappi, DiDi, Cabify, PedidosYa, Clip, and VTEX.

📋 Description

• Own client-facing KPIs including completion percentage, repeat/no-trouble-found rate, NPS, and cost per job. • Lead Quarterly Business Reviews, SLA performance discussions, and escalations directly with Brightspeed field leadership. • Defend margin while maintaining and expanding Brightspeed’s satisfaction; partner with ownership on contract terms, rate discussions, and footprint expansion within the account. • Size and staff the I&M technician workforce to match Brightspeed’s monthly fiber-passing and DSL-to-fiber cutover volume across the footprint. • Diagnose underperforming markets quickly and lead structured turnarounds, including backlog burn-down, performance-improvement plans, and workforce rebalancing. • Implement and refine dispatch flow, routing logic, quality control frameworks, and reporting cadence across every Brightspeed market. • Manage a blended workforce of W2 employees, subcontractor crews, and union-represented technicians across the footprint. • Develop Field Operations Supervisors into Operations Managers, and build succession below every key seat. • Own the Brightspeed account P&L, including revenue, cost of delivery, and contribution margin.

🎯 Requirements

• Ten or more years of progressive operational leadership, with at least five years at Director level or equivalent. • Documented eight-figure P&L ownership in telecom installation and maintenance, field services, or comparable multi-site operations. • Direct experience managing residential and business installation, maintenance, and repair for both copper (POTS) and fiber/HSI services. • Experience managing relationships with an ILEC, CLEC, or MSO at the executive field-operations level. • Demonstrated success leading I&M operations across five or more states simultaneously. • Experience managing a workforce that includes union-represented labor. • Proven financial acumen, including P&L management, margin improvement, and labor cost optimization. • Experience deploying and optimizing field operations technology platforms (dispatch, WFM, CRM).

🏖️ Benefits

• Health, vision, and dental insurance • Paid time off (PTO) • 401(k)