Associate Customer Success Manager

🔥 17 minutes ago

🇺🇸 United States – Remote

💵 $68.7k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

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Conga

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Conga is a comprehensive revenue lifecycle management platform designed to help businesses optimize every stage of the customer journey, from acquisition to renewal. Providing tools for document generation, eSignature, contract lifecycle management (CLM), and configure-price-quote (CPQ), Conga enables businesses to automate and streamline their revenue processes. The platform is open and designed to integrate with existing CRMs, ERPs, and other systems, allowing companies to overcome fragmented data and siloed processes. With a focus on increasing efficiency, mitigating risks, and improving customer experiences, Conga's solutions align teams across departments such as sales, finance, IT, and legal. Their offerings help more than 10,000 companies around the globe to enhance their revenue management activities, providing predictable growth, protecting revenue streams, and expanding customer opportunities.

📋 Description

• Manage a book of global, complex customers using Conga for revenue operations • Perform detailed adoption analysis • Engage customers in joint planning to increase adoption • Lead value realization activities, including customer stakeholder alignment and roadmap reviews • Ensure Conga solutions are iterated on and improved in customer environments • Drive customer advocacy by ensuring technical issues are resolved quickly by internal Conga partners • Act as a facilitator, coach, consultant, and customer advocate • Drive Conga product adoption and identify expansion opportunities • Own risk mitigation using cross-functional teams • Improve customer health and sentiment to support successful, growing renewals • Align cross-functional teams to deliver strong customer outcomes • Use data-driven insights to identify growth opportunities and accelerate value realization

🎯 Requirements

• Bachelor’s degree or equivalent hands-on experience • 2–4 years in a customer-facing role (Customer Success, Sales, SDR/BDR, or Technical Support) • Consultative mindset and ability to build trust and credibility • Strong written, verbal, presentation, and project management skills • Proficiency with Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint) • Ability to use AI to manage work efficiently • Ability to thrive in fast-paced environments and manage multiple priorities with a structured, data-driven approach • Proven track record of strengthening relationships and driving long-term customer retention • Experience engaging customers at varying levels of engagement and adoption • Ability to drive product adoption, mitigate risk, and help customers realize value • Cross-functional collaboration skills • Data-driven approach to identifying growth opportunities and accelerating value realization • Problem-solving, curiosity, creativity, and persistence • Experience with SaaS/cloud solutions; CLM, CPQ, Salesforce, or Conga experience highly desirable • Willingness to travel approximately 4 times per year for quarterly Conga events and as-needed customer onsite meetings

🏖️ Benefits

• Variable incentive pay component • Flexible work options • Medical insurance • Dental insurance • Quarterly Conga events • Equal employment opportunities • Reasonable accommodation for disabilities