Client Success Manager – Health Plans, PBM

🔥 46 minutes ago

🇺🇸 United States – Remote

💵 $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Vida Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

📋 Description

• Serve as “the face of Vida” and ensure client success and satisfaction throughout the client journey • Own end-to-end client relationships from planning and launch through ongoing management and renewal • Communicate Vida’s mission, value propositions, and impact through qualitative and quantitative analysis • Understand client and stakeholder priorities and identify upsell opportunities • Present analysis and make strategic recommendations to leadership • Co-create marketing and engagement playbooks for Vida’s client profiles • Lead cross-functional collaboration with product, design, engineering, analytics, sales, and marketing • Develop and implement solutions addressing client needs and advancing Vida’s goals • Perform data analysis and lead projects with internal teams and external partners

🎯 Requirements

• Bachelor’s Degree at minimum • 5+ years of experience in account management, sales, customer success or other external-facing roles • Experience ideally in a health tech company/healthcare industry or management consulting background • PBM experience required • Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry • Familiarity with key healthcare administration/payer processes • Ability to analyze data, identify gaps and risks, and create and implement recommendations for improvement • Ability to create and utilize work-plans to prioritize and manage multiple concurrent client priorities and tasks • Professional written and verbal communication skills; ability to summarize information and present findings and recommendations to leadership • Ability to develop and maintain leadership-level relationships internally and externally • Ability to work independently or in a team environment and have an ownership mentality • Ability to navigate ambiguity and strategically prioritize • Strong organization and teamwork • Proficient in web and mobile technologies, PowerPoint, and Excel • Passion for Vida’s mission • Must be authorized to work in the U.S.; Vida cannot sponsor work visas • Must reside in or be able to work from a state where Vida is registered

🏖️ Benefits

• Equal Employment Opportunity and Affirmative Action employer • Reasonable accommodations for qualified individuals with disabilities and disabled veterans in job application procedures