Senior Director, Customer Success – Resins and Technologies

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $220k - $240k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio • Establish a unified customer engagement model across insights, analytics, adoption, technical partnership, and commercial governance • Elevate Voice of Customer capabilities and integrate customer insight into product, R&D, and commercial strategy discussions • Own and lead the Resins and Technologies Go-to-Market strategy • Lead Go-to-Market planning, positioning, segmentation, and customer adoption pathways • Enable global Sales, Marketing, and R&D teams through Commercial Playbooks and data-driven targeting • Drive portfolio growth through analytics, competitive intelligence, and customer-focused value differentiation • Lead and develop the Customer Success organization • Provide oversight for Go-to-Market implementation and growth initiatives with the global commercial organization • Coordinate customer programs for Cytiva’s new manufacturing site in Muskegon, Michigan • Provide business unit guidance for contracts and negotiations • Set the vision for customer, product, and market analytics • Oversee segmentation, customer journey mapping, adoption analytics, and whitespace identification • Integrate predictive analytics and customer health metrics into lifecycle management • Govern continuous improvement of the end-to-end customer journey • Drive onboarding, adoption, retention, satisfaction, and long-term partnership initiatives • Build scalable processes for proactive customer engagement, escalation management, and systemic issue resolution • Report to the VP for Product Management in the Resins and Technologies business unit

🎯 Requirements

• Master’s degree in Life Sciences, Business, Data Science, Marketing, or a related field • Extensive experience in Customer Success, Commercial Excellence, Product Management, or related customer-facing leadership roles • Demonstrated ability to lead multi-disciplinary teams and drive results in a global commercial environment • Proven ability to translate complex customer, product, and market data into strategic recommendations • Strong stakeholder leadership experience across product, R&D, commercial, and operational functions • Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy • Experience within the Pharmaceuticals, Life Sciences or Biotechnology industry • Experience managing high-performance teams • Fluency in English, both written and oral

🏖️ Benefits

• Bonus/incentive pay • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k)