CRM Lead Specialist

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🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Domaine

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Domaine is a global Shopify design and development practice, purpose-built for ambitious and beloved brands. With a focus on emerging to mid-market brands, Domaine provides comprehensive eCommerce solutions leveraging the Shopify ecosystem. They specialize in large-scale migrations to Shopify, building unified commerce solutions, and streamlining commerce operations across all channels. Domaine Studio, a division of the company, brings enterprise-level expertise to emerging brands, offering efficient and high-quality services designed to foster growth. With over 300 Shopify sites launched and $5B+ in total GMV, Domaine positions itself as a key player in the digital commerce and Shopify landscape.

📋 Description

• Own production oversight across all CRM clients, including migration projects and ongoing retainers • Oversee creative and technical CRM execution • Review all Specialist output before it reaches Strategists and clients • Coordinate production workflows and flag capacity or timeline risks • Perform full QA on builds, segmentation, automation, deployment, copy, and design implementation • Set and enforce execution standards and documentation practices • Escalate complex technical or production issues • Directly manage 3–4 CRM Specialists across Creative and Technical tracks • Run 1:1s, provide coaching and feedback, identify skill gaps, and support onboarding • Own Specialist billable utilization with an 80% target • Monitor utilization and manage staffing allocation across client accounts • Champion AI-forward tooling and workflows in CRM execution • Drive innovation in segmentation, automation, QA, and lifecycle programming • Evaluate and pilot new tools and methods, codifying successful practices • Train the CRM team on new Klaviyo features and releases • Take on new ESP certifications, starting with Braze • Evolve execution playbooks, build standards, and QA processes • Drive best-practice adoption across ESP/SMS platforms and automation workflows • Document repeatable processes and contribute to the knowledge base • Partner with Strategists, Team Lead, and Lead Designer on feasibility, timelines, resourcing, handoffs, and QA

🎯 Requirements

• Deep, hands-on expertise in Klaviyo-centric CRM execution • Fluency across ESP/SMS platforms and migration methodologies (Cordial-to-Klaviyo and similar) • Track record of producing and QA'ing complex email/SMS builds, segmentation, and automations at a high bar • Experience managing or mentoring specialists/producers, ideally across both creative and technical disciplines • Comfort working with AI tools in production workflows • Strong organizational skills across multiple client accounts and production streams • Clear, proactive communication and comfort serving as an escalation point and cross-functional liaison • Agency experience across DTC/retail clients preferred • Must maintain EST working hours • Experience with Klaviyo product features and releases • New ESP certifications, starting with Braze, to expand platform coverage

🏖️ Benefits

• Competitive Healthcare with Dental & Vision • Retirement savings plan with employer matching • Competitive PTO policy with paid time off at end of year • Flexible working schedule • Remote-first culture • Home office stipend • Apple gear • Continued education and personal development opportunities