Senior Client Success Manager – Mid-Market

🕒 September 28

🗽 New York – Remote

🗽 New York – Remote

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 49 days.

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Garner Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Garner Health is focused on improving the way employees find high-quality doctors. With a belief in transparency and data-driven decision-making, they create solutions that facilitate better medical choices for employees. The team comprises healthcare operators, clinicians, engineers, and benefits experts, allowing for a multidisciplinary approach in developing these healthcare solutions.

📋 Description

• Own and manage mid-market client and broker relationships across a high-volume book of business of 50–60 accounts • Execute key workflows, monitor account health, and proactively address risks • Track and analyze client success KPIs and translate insights into action plans driving engagement and retention • Develop and execute engagement plans aligned to client goals • Manage concurrent client projects, timelines, priorities, and deliverables • Collaborate with Strategic Account Management, Sales, and Concierge (Member Services) • Lead client meetings and communications with stakeholders and broker partners • Provide education, insights, and actionable recommendations • Represent Garner in virtual and in-person client-facing sessions, with up to 20% travel • Develop and deliver client reports, presentations, and educational sessions

🎯 Requirements

• 4+ years of experience managing a large, high-performing B2B book of business • Proven track record of driving engagement, client satisfaction, and NRR • Healthcare and benefits industry experience preferred • Demonstrated client management expertise, including executive relationships and day-to-day account management • Experience navigating complex client and broker stakeholder environments • Exceptional project management and organizational skills • Ability to manage competing priorities and execute with precision and strong attention to detail • Data-driven mindset using KPIs and client insights • Strong written communication, presentation, and executive presence • Proactive, solutions-oriented approach • Passion for delivering an outstanding client experience in a fast-paced environment

🏖️ Benefits

• Equity incentive plan • Flexible PTO • Medical plan options • Dental plan options • Vision plan options • 401(k) with company match • Flexible spending accounts • Teladoc Health

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