Customer Success Manager, MM/ENT – East Coast

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $175k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nooks

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Nooks is a cutting-edge AI Sales Assistant Platform that automates tasks in dialing, prospecting, and coaching to help sales representatives focus on the human aspects of selling. The platform is designed to increase productivity and conversion rates through features such as an AI Dialer that automates call tasks, a Virtual Sales Floor for live coaching, and a Prospecting Assistant for identifying and targeting ideal prospects. With tools for call analytics, email generation, and integration with various systems, Nooks aims to transform sales processes and is trusted by top-performing sales organizations.

📋 Description

• Manage a portfolio of approximately 40 mid-market and enterprise accounts, maximizing the impact and value of Nooks • Onboard new customers and integrate Nooks into their sales processes • Develop and maintain multi-threaded relationships with key stakeholders • Conduct regular customer check-ins, share Nooks outcomes, address issues, and identify optimization and growth opportunities • Analyze customer usage metrics to identify valuable features and proactively lead upsell conversations • Monitor customer health metrics and develop proactive plans to address concerns • Assist with technical support for customers as needed • Represent the voice of the customer within Nooks and provide product feedback • Guide stakeholders throughout the customer journey, including onboarding, adoption support, thought-leadership content, and renewals

🎯 Requirements

• 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record • 2+ years of customer onboarding and support experience • 2+ years of SDR or SDR management experience • Familiarity with sales tech stack and tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo • Comfortable with data analytics and using data to proactively identify customer challenges • Excellent written and verbal communication skills • Experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

🏖️ Benefits

• Equity • Generous perks • Comprehensive benefits • Competitive compensation