Client Success Lead

🕒 September 27

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 53%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Reposted once.
• 6 open roles for a team of 10.
• No salary listed.

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Wisdom

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Wisdom is a company that specializes in dental billing services. It pairs a dedicated team of billing experts with custom-built tools to support dental practices. By outsourcing billing tasks, Wisdom aims to alleviate administrative stress and improve efficiency in the collections process. The company focuses on maximizing revenue for dental practices while maintaining a smooth patient experience through diligent claims scrubbing, insurance verification, and reliable patient billing and collections. Wisdom has successfully helped clients achieve a significant reduction in accounts receivable and increase in insurance billing revenues. The company's team includes experts with extensive experience in dental office management and billing optimization.

📋 Description

• Manage a portfolio of approximately 10 clients • Work insurance aging using payer, age, and dollar prioritization • Protect timely filing windows and address root causes of recurring denials • Own denials and appeals end to end, including reason codes, plan language, written appeals, and escalations • Serve as the primary point of contact for offices and payers • Run weekly client huddles and clearly communicate client status • Set performance metrics, report on a regular cadence, and identify slipping trends early • Partner with product and technology teams to build tools that reduce repetitive work • Advise offices on front-end insurance setup, eligibility, benefit verification, network status, frequencies, waiting periods, maximums, deductibles, treatment estimates, and financial conversations • Handle coding and documentation issues, including CDT coding, narratives, radiographs, periodontal charting, predeterminations, and preauthorizations • Validate clean claims, distinguish clearinghouse rejections from payer denials, manage attachments, submit claims daily, and follow payer timely filing rules • Manage denial patterns, appeals, payer escalations, state prompt-pay rules, and aging • Work with contracts, credentialing, fee schedules, PPO contracts, TPAs, tax IDs, NPIs, reporting, KPIs, HIPAA, and data security • Use dental practice management platforms, clearinghouses, payer portals, and reporting systems • Communicate with clients by phone and video, resolve problems directly, report risks with recommendations, and maintain professional follow-up correspondence • Participate in quality assurance and collaborate with a fully remote team

🎯 Requirements

• At least 5 years of dental revenue cycle management experience, with deep hands-on insurance AR and aging management • Track record of carrying RCM work remotely without daily oversight • Deep knowledge of dental insurance plans, CDT coding, and payer behavior • Proficiency in at least 2 dental practice management platforms, including Dentrix, Eaglesoft, or Open Dental • Availability for a full 8-hour day, Monday through Friday, during standard business hours • Exclusive dedication to Wisdom; no second billing book, outside clients, or commitments to another employer • Working for a direct competitor or similar RCM company is not permitted • Private, quiet, professional workspace with reliable internet and confidential handling of patient information • Ability to conduct client calls on camera • Exceptional communication and follow-through • Genuine care for patient confidentiality and data security • Revenue Cycle Management assessment with a high score achieved • Willingness to complete a 45-minute one-way video interview, scenario-based conversation, and reference checks • Multi-office, group practice, or DSO experience is an advantage • Specialty billing experience in orthodontics, oral surgery, periodontics, or Medicaid is an advantage • Credentialing, fee schedule, or PPO contract experience is an advantage • AADOM membership, FAADOM designation, or other revenue cycle credentials are an advantage • Must be eligible to work in the United States without requiring sponsorship, as indicated by the application question

🏖️ Benefits

• Healthcare coverage, including dental • Retirement plan • Paid time off and paid holidays • Company-provided computer and equipment • Full-time fixed salary W2 employment • Remote work arrangement • Room to grow • Supportive, fast-paced remote culture • Technology tools that reduce repetitive work

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